Investor/REO Asset Specialist, Field Services

This is a fully remote position, open to applicants in United States.

📋 Description

• Evaluate and submit bids to investors or clients and follow up on any rejections.

• Investigate loan histories and instances of mortgage neglect.

• Handle escalated inquiries related to loans.

• Oversee the cut bid process.

• Report any damages.

• Adhere to company policies, client requirements, government regulations, and local municipal rules when making decisions.

• Make and receive calls from vendors, clients, third parties, and internal teams.

• Ensure documentation systems are maintained accurately.

• Manage the approval, submission, denial, and follow-up processes for investor/client bids.

• Address escalations and provide assistance for investor/client inquiries.

• Handle cut bids, which includes requesting, following up, and placement.

• Place loans into conveyance condition when necessary.

• Oversee conveyance timelines and request extensions as needed.

• Conduct reviews of HUD denials.

• Perform research and analytical tasks.

• Issue approved work and generate work orders promptly.

• Follow up on hazard claims.

• Report damage issues.

• Review cases of mortgage neglect.

• Follow up on violations.

• Manage utility referrals and activations.

• Respond to client inquiries in a professional and timely manner.

• Build partnerships with vendors and manage vendor relationships.

• Carry out other responsibilities as assigned by management.

⛳️ Requirements

• High School diploma or equivalent is required.

• Relevant practical office experience.

• Demonstrated customer service and communication skills.

• Proficiency in computer skills and Microsoft software products.

• Basic understanding of mortgage terminology is preferred.

• Experience in Property Management, Construction, REO, and/or Property Insurance is preferred.

• Knowledge or experience in Mortgage Servicing, Default Servicing, Portfolio Management, National Real Estate Management, and/or Pre-Foreclosure is preferred.

• Familiarity with Contract Administration and Scope of Work/Service Line Agreement Compliance is preferred.

• Must be legally authorized to work in the United States full-time.

• No need for employment visa sponsorship now or in the future.

• Strong attention to detail and time management abilities.

• Capability to prioritize tasks effectively.

• Ability to multitask efficiently.

• Strong teamwork skills.

🏝️ Benefits

• Health insurance.

• Vision insurance.

• Dental insurance.

• Life insurance.

• 401(k) plans.

• Employee Stock Purchase Plan.

• Paid vacation time.

• Paid sick time.

• Telecommuting options.