Investment Specialist

This is a fully remote position, open to applicants in Canada.

📋 Description

• Comprehend customer requirements and deliver wealth and investment-related sales and services to BMO customers or potential clients.

• Counsel customers on wealth and investment strategies and products tailored to their goals.

• Execute sales and service tasks in line with established procedures.

• Identify and direct customers to other business units as necessary.

• Conduct outbound calls and proactively seek opportunities to improve the customer experience.

• Remain informed about consumer needs, industry trends, best practices, and the regulatory landscape.

• Deliver professional-quality sales and service for inquiries, issues, and requests from customers and prospects.

• Explore to understand distinct investment requirements and advise customers accordingly.

• Meet sales targets centered on relevant investment products.

• Manage transactional outcomes or escalate matters to the appropriate internal business units.

• Raise complex or unresolved customer issues to senior management.

• Complete necessary documentation following customer interactions.

• Maintain up-to-date knowledge of investment markets, practices, and trends.

• Incorporate marketing promotions and programs into customer discussions when relevant.

• Ensure confidentiality of customer and Bank information.

• Detect and report suspicious activity patterns related to money laundering.

• Follow regulatory and compliance obligations.

• Execute complex and varied tasks within established rules and limits, including managing escalations from other staff.

• Analyze issues and determine appropriate next steps.

• Implement BMO’s Risk Management Framework and make informed, risk-aware decisions that align with business strategy and applicable policies, laws, and regulations.

• Undertake broader responsibilities or accountabilities as assigned.

⛳️ Requirements

• Typically possess 2–3 years of relevant experience.

• A post-secondary degree in a related field is preferred or an equivalent combination of education and experience.

• High school diploma or equivalent work experience is required.

• Familiarity with competitive marketplace trends and product offerings is essential.

• Knowledge of BMO Investment / BMO InvestorLine products and services is beneficial.

• Completion of the Canadian Securities Course (CSC) or IFIC course / IIROC licensed as an Investment Representative is required.

• Some understanding of Risk Management & Compliance is preferred.

• Specialized knowledge is an asset.

• Strong verbal and written communication skills are necessary.

• Good organizational skills are required.

• Team collaboration and interpersonal skills are important.

• Proficient analytical and problem-solving skills are needed.

• Ability to adhere to Anti-Money Laundering and Terrorist Financing reporting obligations, FCAC consumer provision requirements, and Privacy Act provisions.

🏝️ Benefits

• Performance-based incentives.

• Discretionary bonuses.

• Additional perks and rewards.

• Health insurance coverage.

• Tuition reimbursement options.

• Accident and life insurance.

• Retirement savings plans.

• Comprehensive training and coaching.

• Support from management.

• Opportunities for networking.

• Accommodations available upon request during the selection process.