Investment Specialist

This is a fully remote position, open to applicants in Canada.

📋 Description

• Comprehend customer requirements and deliver wealth and investment-related sales and services to BMO clients or potential clients.

• Provide guidance to customers on wealth and investment strategies and products that align with their goals.

• Execute sales and service tasks following established procedures.

• Identify opportunities for referrals to other business units as necessary.

• Conduct outbound calls and actively seek opportunities to enhance customer experience with suitable investment products.

• Keep abreast of consumer needs, industry trends, best practices, and regulatory frameworks.

• Deliver high-quality sales and service for inquiries, issues, and requests from customers and prospects.

• Explore customer needs and offer tailored advice on unique investment requirements.

• Meet sales targets focused on pertinent investment products.

• Manage transactional outcomes or direct contacts to the appropriate internal business units.

• Escalate intricate or unresolved customer issues to senior management.

• Finalize documentation post-customer interactions to ensure accurate processing of requests.

• Maintain up-to-date knowledge of investment markets, practices, and trends.

• Incorporate marketing promotions and initiatives into customer discussions where relevant.

• Safeguard confidentiality of customer and Bank information.

• Detect and report suspicious activity patterns related to money laundering.

• Comply with regulatory and compliance standards, including provisions of AML/ATF, FCAC, and the Privacy Act.

• Complete complex and varied tasks within established guidelines, including handling escalations from other staff.

• Analyze challenges and determine subsequent actions.

• Implement BMO’s Risk Management Framework and make risk-informed choices that align with business strategy, policies, laws, and regulations.

• Undertake broader responsibilities or tasks as assigned.

⛳️ Requirements

• Generally, 2 to 3 years of relevant experience.

• A post-secondary degree in a related field is preferred or an equivalent combination of education and experience.

• High school diploma or equivalent work experience.

• Familiarity with competitive market trends and product offerings.

• Knowledge of BMO Investment / BMO InvestorLine products and services.

• Completion of the Canadian Securities Course (CSC) or IFIC course / IIROC licensed as an Investment Representative.

• Basic understanding of Risk Management & Compliance.

• Specialized knowledge in the field.

• Strong verbal and written communication skills.

• Excellent organizational skills.

• Effective collaboration and teamwork abilities.

• Strong analytical and problem-solving skills.

• Availability to work from 8:00 AM to 6:00 PM EST, Monday to Friday (37.5 hours per week).

🏝️ Benefits

• Performance-based incentives.

• Discretionary bonuses.

• Additional perks and rewards.

• Health insurance.

• Tuition reimbursement.

• Accident and life insurance.

• Retirement savings plans.

• Comprehensive training and coaching.

• Support from management.

• Opportunities for networking.

• Accommodations available upon request for candidates participating in all aspects of the selection process.