Interpreter Quality Specialist

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Assess the performance of interpreters and pinpoint areas for enhancement.

• Offer constructive, actionable, and significant feedback.

• Examine quality issues and address complaints.

• Aid in interpreter development through coaching and performance enhancement.

• Carry out assessments of candidates.

• Oversee interpreter performance.

• Record and report quality observations.

• Uphold professional interpreting standards, including accuracy, professionalism, confidentiality, role boundaries, cultural competence, and respect.

• Engage in continuous improvement initiatives.

• Collaborate with cross-functional teams, contributing ideas and making decisions.

⛳️ Requirements

• Exceptional written and verbal communication abilities.

• Strong analytical capabilities and meticulous attention to detail.

• Capacity to evaluate information impartially and consistently apply established standards.

• Proficient in delivering constructive feedback in a professional and supportive manner.

• Excellent organizational and time-management skills, with the ability to juggle multiple priorities and deadlines.

• Sound judgment and discretion when dealing with sensitive information related to interpreters, clients, and quality.

• Ability to work autonomously as well as collaborate effectively with cross-functional teams.

• Flexibility and resilience in a dynamic environment with shifting priorities.

• Preferred bilingual or multilingual proficiency, especially in languages commonly supported by Propio.

• Previous professional interpreting experience or experience in the language-services industry is preferred.

• Familiarity with professional interpreting standards, ethics, protocols, and interpreter role boundaries is preferred.

• Understanding of healthcare interpreting and medical terminology is preferred.

• Experience in quality assurance, interpreter evaluation, coaching, training, or performance development is preferred.

• Familiarity with NCIHC and recognized industry standards and professional organizations is preferred.

🏝️ Benefits

• Opportunities for learning, development, and capability expansion.

• Meaningful career advancement opportunities.

• Support for pursuing leadership roles and expanding career paths.

• Continuous learning and professional growth.

• Chance to influence decisions and introduce new ideas.

• Collaboration with skilled, high-performing team members.