Internal Support Engineer

This is a fully remote position, open to applicants in Peru.

📋 Description

• Deliver remote technical assistance to Atlas Technica Team Members concerning internal systems, applications, devices, and workplace technologies.

• Facilitate employee onboarding, offboarding, access provisioning, account management, and other internal technology lifecycle tasks.

• Administer and provide support for Microsoft 365 technologies, including Exchange Online, Microsoft Teams, SharePoint Online, Microsoft Intune, and Microsoft Entra ID.

• Troubleshoot user issues related to Microsoft Windows, Microsoft Office applications, authentication, connectivity, collaboration tools, and other internal business applications.

• Oversee and support systems, applications, and tools utilized by Atlas Team Members.

• Research, assess, implement, and support new systems and technologies that enhance internal efficiency, security, reliability, and scalability.

• Identify repetitive or manual processes and develop automation or workflow enhancements.

• Create and maintain technical documentation, support procedures, knowledge-base content, and internal best practices.

• Collaborate with the Internal Support Manager to determine priorities, enhance support processes, and contribute to the team's technical direction.

• Recognize technology, operational, security, or process risks and suggest practical improvements.

• Foster cross-functional relationships and work in partnership with both technical and non-technical teams across Atlas.

• Engage in organizational initiatives that enhance internal systems, processes, employee experience, and technology capabilities.

⛳️ Requirements

• Relevant professional experience in IT support, systems administration, internal IT, systems engineering, or a related technical field.

• Strong hands-on experience in supporting Microsoft Windows and Microsoft 365 environments.

• Familiarity with supporting or administering Exchange Online, Microsoft Teams, SharePoint Online, Microsoft Intune, and Microsoft Entra ID.

• Experience in managing employee account administration, identity and access, device management, software applications, and common workplace technologies.

• Strong troubleshooting and analytical abilities with the capacity to diagnose issues, identify root causes, and drive resolutions.

• Excellent written and verbal communication skills, capable of assisting both technical and non-technical Team Members.

• Strong organizational, prioritization, documentation, and follow-through skills with the ability to handle multiple requests and initiatives.

• Proven ability to work independently, creatively solve problems, and take ownership in a remote setting.

• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent relevant professional experience.

• Availability to work remotely from Lima, Peru.

• Experience within an internal IT function supporting a distributed or global workforce.

• Background in a Managed Service Provider or other technology-services environment.

• Familiarity with Microsoft Azure services and cloud-based administration.

• Experience with Microsoft SQL Server, MySQL, or related database technologies.

• Experience in creating or supporting Power BI reports, dashboards, or operational reporting.

• Proficiency in PowerShell, workflow automation, scripting, or other process-automation tools.

• Understanding of endpoint management, identity and access management, security controls, and modern workplace technologies.

• Experience improving employee onboarding, support workflows, technical documentation, or internal IT processes.

🏝️ Benefits

• Competitive salary.

• Comprehensive benefits package.

• Attractive perks.

• Opportunities for professional and career development for Team Members.

• Flexible remote work arrangement.