Internal Ops Coordinator, Lab

This is a fully remote position, open to applicants in Texas.

📋 Description

• Record escalations and communicate unresolved issues to the Call Center Supervisor and/or Field Supervisor.

• Inform area managers about problems arising from technician or dispatcher mistakes, or facility-related complaints.

• Handle client calls and address account-related issues as necessary.

• Continuously monitor queue activity to ensure that all available agents are logged in and prepared to take calls.

• Support monitoring, coaching, and development sessions by offering both positive and constructive feedback.

• Supervise agents and provide training when deemed appropriate.

• Keep track of the CarrolltonSupervisorDesk or any other assigned email account.

• Dispatch updated attendance notifications to the leadership team.

• Oversee the On-Call Supervisor phone as required.

• Uphold discipline and order within the work environment.

• Request assistance from other departments during periods of high incoming call volume or extended hold times.

• Set an example by demonstrating integrity and being mindful of the impact on others.

⛳️ Requirements

• Candidates must live within 50 miles of the office located at 3418 Midcourt Rd, #105 Carrollton, TX 75006.

• Intermediate level of communication skills.

• Basic understanding of medical terminology.

• High school diploma or higher.

• At least one year of experience in dispatching.

🏝️ Benefits

• Comprehensive benefits package.

• Opportunities for professional development and growth.

• A dynamic and supportive work environment.