Internal Ops Coordinator – Lab

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Record escalations and communicate unresolved issues to the Call Center Supervisor and/or Field Supervisor.

• Inform area managers of problems arising from technical errors, dispatcher mistakes, or facility complaints.

• Handle client calls and address account issues when necessary.

• Continuously monitor queue activity to ensure all available agents are logged in and prepared to take calls.

• Assist in monitoring, coaching, and developmental sessions by offering positive and constructive feedback.

• Observe agents and provide training as needed.

• Supervise the Carrollton Supervisor Desk or designated email account.

• Dispatch updated attendance notifications to the leadership team.

• Monitor the On-Call Supervisor phone as required.

• Uphold discipline and order within the workplace.

• Seek assistance from other departments during periods of high incoming call volume or extended hold times.

• Set a standard by leading through example and demonstrating integrity.

⛳️ Requirements

• Applicants must live within 50 miles of the office located at 115 Gibraltar Road, Horsham, PA 19044.

• A High School diploma or equivalent is required.

• At least one year of Dispatcher experience is necessary.

• Intermediate communication skills are essential.

• Familiarity with medical terminology is preferred.

• Strong attention to detail is required.

• A collaborative team player is sought.

• Demonstrated leadership skills are important.

• A positive and enthusiastic attitude is essential.

• Functional expertise in relevant areas is necessary.

🏝️ Benefits

• Comprehensive health insurance options.

• Retirement savings plan with employer matching.

• Opportunities for professional development and career advancement.

• Flexible working hours and a supportive work environment.