Internal Investigator

This is a fully remote position, open to applicants in United States.

📋 Description

• Perform timely, objective, and comprehensive investigations into employee theft, fraud, dishonesty, policy breaches, and other internal-risk issues across ALO stores and operational sites.

• Recognize, develop, and oversee investigations related to employee theft, fraudulent returns, gift card and refund fraud, cash loss incidents, policy infringements, confidential information breaches, and other misconduct.

• Utilize exception-based reporting and investigative tools to identify trends, prioritize risks, create case leads, and define the scope of investigations.

• Employ AI-driven tools to create internal case dashboards and trend analyses while ensuring data accuracy, confidentiality, and human oversight.

• Examine transaction, refund, gift card, employee credential, schedule, video surveillance, RFID, ecommerce, and other operational data to support allegations and assess financial loss.

• Carry out internal investigative interviews using a non-accusatory, fact-based approach; collect written statements, admissions when appropriate, and repayment documentation.

• Adhere to Wicklander-Zulawski interview standards and ensure interviews align with ALO policies and relevant laws.

• Draft case reports and executive summaries that differentiate between substantiated, unsubstantiated, potential, and admitted case values.

• Protect and organize video, transaction records, RFID data, witness information, statements, and other evidence.

• Coordinate investigation planning, interview logistics, and follow-up actions with HR, Asset Protection, Retail leadership, and Legal teams.

• Assist in restitution and recovery efforts and submit cases to ALO-authorized restitution vendors.

• Prepare law enforcement referral packages and support prosecution decisions when approved.

• Provide confidential investigative updates to business partners on a need-to-know basis.

• Identify control deficiencies and suggest corrective measures for credential security, POS/mobile-POS systems, gift card handling, inventory management, and process compliance.

• Support training and awareness initiatives focused on reporting quality, evidence preservation, and internal risk prevention.

• Manage multiple investigations while adhering to case quality, confidentiality, and turnaround time expectations.

⛳️ Requirements

• Over 5 years of experience in internal investigations, Asset Protection, Loss Prevention, corporate security, or a similar investigative role; experience in multi-unit retail is highly preferred.

• Proven experience utilizing exception-based reporting to identify, investigate, and resolve issues related to employee theft, fraud, return abuse, cash loss, or comparable internal-risk matters.

• Current Wicklander-Zulawski (WZ) interview certification.

• Demonstrated ability to conduct employee investigative interviews and prepare clear written statements and investigative reports.

• Experience in reviewing and synthesizing video surveillance, POS and mobile-POS activities, transaction records, inventory/RFID data, schedules, and ecommerce or customer order data.

• Familiarity with evidence handling, investigative documentation, restitution practices, and law enforcement referral procedures.

• Excellent written and verbal communication skills, including the capability to convey complex findings clearly to executive and field audiences.

• High level of integrity, sound judgment, discretion, and capacity to manage highly sensitive and confidential information.

• Willingness to travel as business needs dictate, including occasional overnight travel; ability to conduct interviews both in-person and remotely.

• Bachelor’s degree in Criminal Justice, Business, Security Management, or a related field, or equivalent relevant experience.

• Experience with retail exception-based reporting platforms (such as Appriss, Aspect, Agellance, etc.).

• Familiarity with Shopify or similar ecommerce platforms and retail inventory/RFID systems.

• Experience in supporting civil recovery, restitution, or criminal prosecution processes.

• Professional certifications such as CFI, LPC, CFE, or related investigative credentials.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health, dental, and vision insurance plans.

• Retirement savings plan with company matching contributions.

• Opportunities for professional development and training programs.

• Employee discounts on products and services.