Intake Specialist

This is a fully remote position, open to applicants in Honduras.

📋 Description

• Conduct initial consultations with prospective clients to gather pertinent information for case eligibility assessment.

• Follow up with leads through phone, email, and text to convert prospects into clients.

• Keep accurate and comprehensive notes, updating lead status in the system as necessary.

• Acquire all required signed documentation to successfully onboard clients.

• Act as the primary point of contact, delivering a professional and welcoming experience.

• Guide prospective clients to the appropriate resources and manage urgent matters swiftly.

• Provide assistance with administrative tasks to support the daily operations of the firm.

⛳️ Requirements

• High School Diploma or equivalent qualification.

• Prior intake experience or experience within a law firm.

• Capability to handle and analyze multiple intake calls on a daily basis.

• Strong understanding of intake processes with a client-centered and empathetic approach.

• Excellent written and verbal communication abilities.

• Strong organizational skills with the capacity to manage multiple cases and priorities.

• High attention to detail along with strong writing skills.

• Ability to collaborate effectively and establish strong relationships.

• Experience with FileVine or other legal case management software is a plus.

• Interest in personal injury law and a keen desire to assist clients during difficult circumstances.

🏝️ Benefits

• Cookies and consent-management information only; no role-specific benefits stated.