Intake Consultant

This is a fully remote position, open to applicants in Canada.

📋 Description

• Respond to inquiries from clients via phone calls, emails, and web requests concerning Homewood’s treatment facilities or clinics.

• Provide detailed information regarding the programs and services offered at Homewood Health Center and throughout the Homewood Continuum.

• Conduct telephone screenings to evaluate interest in moving forward with the admission process.

• Ensure that patients have a funding source that allows access to inpatient services.

• Create and manage electronic client records and demographic data using PASport and Salesforce.

• Schedule client appointments with HHC Intake Specialists utilizing a shared calendar.

• Share leads with the Treatment Consultant Team.

• Collaborate with colleagues to provide seamless services and programs to patients and clients.

⛳️ Requirements

• Bachelor’s degree in Psychology, Social Work, Humanities, Counselling, or a related field.

• Two to five years of experience in a social service environment with direct client interaction.

• Clinical knowledge of Mental Health and Addiction.

• Exceptional delivery of customer service and accountability.

• Capacity to work independently while actively contributing to team objectives.

• Strong initiative with comfort in adapting to change, new ideas, and methods.

• Excellent verbal and written communication abilities.

• Strong attention to detail, along with organizational and time management skills.

• Proficiency in Microsoft Word, Excel, and PowerPoint.

🏝️ Benefits

• Full-time schedule, Sunday to Thursday, from 10am to 6pm.

• Commitment to equal opportunity employment.

• Dedication to accessibility, diversity, equity, and inclusion in the workplace.

• Supportive colleagues and a collaborative team environment.

• Culture that promotes continuous learning.