Intake Care Representative

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Act as the main contact for patients throughout the intake procedure

• Respond promptly to patient inquiries and offer professional support

• Clarify subsequent steps, collect necessary information, and connect patients with the right care teams

• Manage both inbound and outbound communications with patients, healthcare providers, hospitals, physician offices, and medical facilities concerning referrals and care coordination

• Collect, assess, and accurately input referral details into the company's systems

• Receive and assess referral packets, medical orders, and accompanying documentation

• Organize home health services according to patient requirements, geographical location, and insurance specifications

• Confirm treatment timelines, first-dose administration, and needs for home infusion scheduling

• Upload and keep precise patient records and documentation in the medical record system

• Collaborate with Intake Coordinators and nurses to efficiently process referrals through intake

• Communicate updates regarding referrals and pending items to avoid delays in care

• Accurately transfer insurance details to the Insurance Verification teams

• Uphold patient confidentiality while providing outstanding service

• Assist departmental operations through administrative tasks, phone support, and document management

• Contribute to a collaborative, quality-focused, accurate, and patient-centered atmosphere

⛳️ Requirements

• High school diploma or GED equivalent

• At least 1 year of experience in a healthcare setting, medical office, pharmacy, home health, or related healthcare support role

• Familiarity with medical terminology

• Strong verbal and written communication abilities

• Capability to juggle multiple priorities in a fast-paced setting while maintaining attention to detail

• Proficient in Microsoft Office applications, including Outlook, Word, and Excel

• Excellent organizational skills and a dedication to delivering exceptional customer service

• Ability to safeguard confidentiality and manage sensitive patient information appropriately

• Preferred experience in supporting referral management, patient intake, home infusion, specialty pharmacy, or care coordination workflows

• Preferred experience with electronic medical records or healthcare management systems

• For remote work, a cable broadband or fiber optic internet connection with a minimum of 10 Mbps download/5 Mbps upload

🏝️ Benefits

• Eligibility for annual bonus plan

• Medical, vision, and dental benefits from the first day of employment

• Well-being and behavioral health programs available

• 401(k) retirement plan

• Company-sponsored life insurance

• Tuition reimbursement program

• At least 18 days of paid time off each year

• Paid holidays

• Leaves of absence