Intake Care Representative

This is a fully remote position, open to applicants in Florida, +6 more states.

📋 Description

• Act as the main contact for patients and offer prompt, professional assistance throughout the intake process.

• Assist patients in comprehending subsequent steps, collecting necessary information, and connecting them with the relevant care teams.

• Manage both inbound and outbound communications with patients, providers, hospitals, physician offices, and healthcare facilities regarding referrals and care coordination.

• Collect, review, and accurately input referral information into company systems.

• Receive and triage referral packets, medical orders, and associated documentation.

• Organize home health services based on patient requirements, geographic location, and insurance specifications.

• Verify treatment timelines, including the administration of first doses and scheduling for home infusion needs.

• Upload and maintain precise patient records and documentation in the medical record system.

• Collaborate with Intake Coordinators and nurses to efficiently process referrals through the intake workflow.

• Communicate updates on referrals and outstanding items to relevant team members.

• Accurately transfer insurance information to Insurance Verification teams.

• Provide outstanding service while ensuring patient confidentiality is upheld.

• Assist departmental operations with administrative tasks, phone support, and document distribution.

• Contribute to a cooperative environment that emphasizes quality, accuracy, and patient-centered care.

⛳️ Requirements

• High school diploma or GED.

• At least 1 year of experience in a healthcare, medical office, pharmacy, home health, or a similar healthcare support setting.

• Familiarity with medical terminology.

• Excellent verbal and written communication skills.

• Capability to handle multiple priorities in a fast-paced environment while retaining attention to detail.

• Proficient in Microsoft Office applications, including Outlook, Word, and Excel.

• Strong organizational skills and a dedication to providing outstanding customer service.

• Ability to maintain confidentiality and manage sensitive patient information appropriately.

• Preferred: experience in supporting referral management, patient intake, home infusion, specialty pharmacy, or care coordination workflows.

• Preferred: experience with electronic medical records or healthcare management systems.

• Home internet access via cable broadband or fiber optic service with a minimum of 10 Mbps download and 5 Mbps upload speed.

🏝️ Benefits

• Eligibility for an annual bonus plan.

• Medical, vision, and dental benefits beginning on the first day.

• Access to well-being and behavioral health programs.

• 401(k) plan.

• Company-paid life insurance.

• Tuition reimbursement.

• A minimum of 18 days of paid time off each year.

• Paid holidays.

• Leaves of absence.

• Remote work arrangement available.

• Requirement for cable broadband or fiber optic internet for remote work.