Intake Agent

This is a fully remote position, open to applicants in Florida, +11 more states.

📋 Description

• Act as the primary contact for prospective clients seeking assistance with Social Security disability benefits.

• Manage inbound and outbound communications with potential disability clients.

• Conduct consultations and assist with applications for disability benefits.

• Execute general office clerk responsibilities, which include regularly checking email and chat messages.

• Follow scripted questions closely and input data into the consultation and application system.

• Verify the eligibility of prospective clients.

• Ensure the confidentiality of client information.

• Handle a high volume of repetitive calls regarding the same subject matter throughout the day.

• Modify work hours as per the company’s requirements.

• Undertake additional related tasks as assigned.

⛳️ Requirements

• A minimum of a high school diploma or G.E.D.

• At least two years of experience in a high-volume call center environment.

• Two years of experience with auto dialer software.

• Must successfully pass a background check and typing assessment.

• Minimum typing speed of 35 words per minute.

• Ability to converse on the phone while typing simultaneously.

• Strong reading, writing, verbal communication, and active listening skills.

• Competence in entering data with accurate spelling.

• Skills in organization, time management, interpersonal relations, customer service, and attention to detail.

• A quiet home office free from noise and distractions.

• Proficient computer skills with the capability to learn new software quickly.

• Capacity to sit for extended periods.

• Consistent and reliable attendance.

• Personal high-speed internet service via an Ethernet cable; minimum 100 Mbps download and 20 Mbps upload speeds.

• Must be logged into the work computer and available to take calls during standard work hours.

• Residency in the United States, particularly in Florida, Georgia, Illinois, Indiana, Massachusetts, North Carolina, New Jersey, Nevada, New York, Pennsylvania, South Carolina, Texas, or West Virginia.

• Bilingual proficiency in English and Spanish is a plus.

🏝️ Benefits

• A one-time taxable hiring bonus of $1,000.00, payable after six months of employment, contingent on maintaining good standing.

• Health insurance coverage.

• Dental insurance coverage.

• Vision insurance coverage.

• Life insurance provided by the company.

• Disability insurance funded by the company.

• 401(k) plan with employer matching contributions.

• A generous paid time off package available after 90 days of employment.

• Ten company-paid holidays.

• Necessary equipment supplied for the role.

• Opportunity for remote work from home.