Insurance Specialist, Customer Service

This is a fully remote position, open to applicants in Germany.

📋 Description

• Provide assistance to insurance customers via phone and written communication regarding service-related inquiries.

• Handle customer inquiries specifically in the field of liability insurance.

• Proactively identify appropriate solutions to ensure a satisfactory customer experience.

• Diligently record and maintain customer information in the necessary systems.

• Utilize customer-specific IT systems with confidence and reliability.

• Work collaboratively with a supportive team in daily operations.

⛳️ Requirements

• A foundational knowledge of insurance is essential.

• A relevant insurance qualification or professional experience is required.

• Training in the insurance field, qualification as an insurance specialist (IHK), a comparable insurance-related credential, or relevant, verifiable professional experience in the insurance industry is necessary.

• Familiarity with liability insurance is preferred.

• Excellent proficiency in both written and spoken German.

• Proficient use of PCs and various IT systems is required.

• Experience with data entry is advantageous.

• An independent, dependable, and detail-oriented approach to work is expected.

• Availability to work Monday through Friday between 8:00 a.m. and 6:00 p.m. on a shift basis is required.

🏝️ Benefits

• 28 days of annual leave plus additional special leave.

• 100% remote work / work from home flexibility.

• No requirement to work on weekends or public holidays.

• JobRad bicycle leasing available.

• Access to employee benefits and attractive discounts.

• A collaborative and supportive team environment.

• Engaging and varied work within the insurance sector.