Insurance Specialist, Customer Service

This is a fully remote position, open to applicants in Germany.

📋 Description

• Provide assistance to insurance customers via phone and written communication regarding their insurance inquiries.

• Handle customer inquiries related to liability insurance.

• Proactively identify appropriate solutions to ensure a positive customer experience.

• Carefully enter and maintain customer information in the relevant systems.

• Utilize customer-specific IT systems with confidence and reliability.

⛳️ Requirements

• A solid understanding of insurance principles is essential.

• A professional qualification or relevant educational experience in the insurance field is required.

• Completion of training in the insurance sector, qualification as an insurance specialist, or an equivalent insurance-related qualification, along with relevant, verifiable experience in the industry.

• Ideally possess knowledge of liability insurance.

• Proficiency in written and spoken German is essential.

• Comfortable using PCs and various IT systems.

• Experience in data entry is beneficial.

• Ability to work independently, reliably, and with attention to detail.

🏝️ Benefits

• 28 days of annual leave in addition to special leave provisions.

• Fully remote work / work from home options available.

• No work required on weekends or public holidays.

• JobRad bicycle leasing available.

• Employee benefits and appealing discounts offered.

• A collegial and supportive team environment.

• A diverse role within the insurance sector.