Insurance Follow Up Supervisor

This is a fully remote position, open to applicants in United States.

📋 Description

• Support the Manager and Director in managing the daily operations of the Insurance Operations department.

• Supervise the daily activities of the billing and insurance follow-up teams.

• Implement billing and follow-up strategies, review departmental reports, and monitor employee productivity.

• Handle client communications, including project updates, billing system assistance, and service implementations.

• Conduct internal and external meetings to review project deliverables and updates with key stakeholders.

• Address account balances and provide assistance with complex billing or denial challenges.

• Track and resolve improper denials, underpayments, and overpayments.

• Stay updated on payer guidelines, regulations, and industry best practices through webinars, seminars, and research.

• Identify issues within the billing system and support system updates and process improvement efforts.

• Respond to audits (e.g., RAC, MIC, ADR) and assist with the appeals process.

• Develop and maintain tracking tools for interdepartmental communication and reporting.

• Offer coaching and support to team members to achieve quality and productivity goals.

• Oversee staffing requirements, assist with hiring decisions, and ensure compliance with time and attendance policies.

• Foster effective working relationships with clients, internal teams, and external stakeholders.

• Ensure compliance with HIPAA regulations and uphold patient confidentiality.

• Serve as a liaison between Management, Supervisors, and Staff.

• Lead initiatives designed to decrease payer rejections and denial rates.

• Assist in revenue cycle projects and provide insights on operational effectiveness.

⛳️ Requirements

• High School Diploma is required; an Associate’s or Bachelor’s degree is preferred.

• 5-7 years of experience in healthcare revenue cycle operations.

• 3 years of direct management or supervisory experience.

• Relevant certification preferred (e.g., AAHAM, HFMA, NAHAM); Project Management certifications are a plus.

• Strong understanding of patient accounting systems, EHRs, billing forms (UB04, HCFA 1500), and CPT/HCPCS/ICD-10 coding.

• Proven experience in appeals, denial management, and payer regulations.

• Advanced knowledge of billing processes and insurance collection standards.

• Excellent communication skills with the capacity to present updates to senior leadership and clients.

• Proficient in Microsoft Office and knowledgeable about payer portals and billing platforms.

• Strong analytical, problem-solving, and conflict resolution abilities.

• Capability to lead teams, manage multiple projects, and meet deadlines in a fast-paced setting.

🏝️ Benefits

• Insurance coverage.

• 401k matching contributions.

• Paid time off/Paid holidays.

• Referral bonuses.