Insurance Customer Service Representative

This is a fully remote position, open to applicants in Germany.

📋 Description

• Address customer inquiries within the insurance sector through written communication.

• Utilize all functionalities of customer-specific IT systems.

• Guarantee customer satisfaction.

• Foster and maintain customer relationships.

• Assist insurance clients with their questions.

• Identify appropriate solutions for customer needs.

• Ensure a positive service experience for all customers.

⛳️ Requirements

• Experience in customer service and/or familiarity with the insurance industry.

• Knowledge of motor vehicle insurance is a plus.

• Relevant commercial training and/or knowledge is preferred.

• Excellent communication skills.

• Proficient in written and spoken German.

• Strong capacity to learn quickly and a solution-focused work approach.

• Competent PC skills.

• Working hours: Monday to Friday, from 8:00 a.m. to 5:00 p.m.

🏝️ Benefits

• Gross salary of €2,410.00 for full-time employment.

• Comprehensive, paid onboarding and training programs.

• A collaborative workplace culture where first names are used.

• Attractive employee discounts via various discount portals.

• Employer-supported savings benefits.

• 100% remote work opportunity.

• Focus on back-office operations with primarily written communication and minimal phone calls.