Insurance Customer Service Representative

This is a fully remote position, open to applicants in Texas.

📋 Description

• Provide outstanding service in a dynamic contact center environment.

• Address intricate inquiries and assist with policy modifications.

• Ensure adherence to company protocols and PCI regulations.

• Retain members through adept problem-solving, professional communication, and precise documentation of interactions.

• Spot opportunities to upsell and cross-sell insurance offerings.

• Manage escalated contacts with professionalism and courtesy.

• Work collaboratively with internal teams to ensure a smooth customer experience.

• Achieve and surpass individual and team performance targets in a high-volume setting.

• Complete a fully virtual training period of 30 days from Monday to Friday.

• Commit to a 40-hour, five-day work schedule following training within designated business hours, with potential Saturday shifts.

⛳️ Requirements

• Availability for full-time hours, totaling 40 hours per week.

• Must live within 80 miles of 901 Bagby Street, Houston, TX 77002.

• A High School diploma or GED is required; a college degree is preferred.

• Proficient in computer usage, phone etiquette, typing, grammar, and multitasking.

• Strong customer service skills, including active listening and problem-solving capabilities.

• Ability to maintain a balance between efficiency and quality in a fast-paced environment.

• High attention to confidentiality and compliance with company policies.

• Willingness to work extended hours, including weekends, nights, and holidays.

• Team-oriented with effective communication and collaboration skills.

• Property & Casualty or Personal Lines license is required, or the ability to obtain one within 90 days.

• Fluency in Spanish is required for the bilingual queue.

• Must successfully pass a background check and drug screening.

• Previous experience in insurance or call centers is preferred.

• A dedicated, quiet workspace free from interruptions is essential.

• Internet connection must have a minimum of 20 Mbps download, 5 Mbps upload, under 100 ms latency, and less than 1% packet loss.

• Proven ability to maintain productivity and confidentiality while working remotely.

• Regular participation in virtual team meetings and training sessions is expected.

• Availability during standard business hours and flexibility for potential shift changes is required.

🏝️ Benefits

• Bilingual fluency: additional $0.50/hour for English/Spanish proficiency.

• Comprehensive benefits package available.

• Opportunities for growth and advancement.

• Health coverage options including medical, dental, and vision.

• 401(k) and Roth 401(k) savings plans with company matching.

• Opportunities for remote work.

• Tuition assistance provided.

• Employee appreciation and recognition programs.

• Training and associated fees covered for required insurance licensing.