Insurance Advisor, Sales & Service

This is a fully remote position, open to applicants in Canada.

📋 Description

• Assist potential insurance clients referred by APOLLO.

• Evaluate the needs of potential clients and provide guidance on coverage options.

• Interact with prospective clients to transform insurance inquiries into actual customers.

• Support clients through the process of information gathering, quoting, and binding.

• Suggest operational enhancements to improve customer experience.

• Offer feedback and insights to enhance product offerings.

• Manage APOLLO’s book of business via live chat, email, and phone communication.

• Ensure clients comprehend policy coverage and exclusions.

• Sustain the existing customer base through outstanding service.

• Report new claims and assist clients throughout the claims process with empathy.

• Clarify APOLLO products and address questions, policy adjustments, and inquiries.

• Perform additional tasks as assigned.

⛳️ Requirements

• Minimum of 1 year of experience in a Broker/Advisor role.

• RIBO License is mandatory.

• Familiarity with personal lines insurance products and the claims process.

• Strong passion for Sales and Customer Service.

• Exceptional written and verbal communication skills.

• Keen attention to detail and the ability to manage multiple clients simultaneously.

• Self-sufficient, motivated, ambitious, and competitive individual.

• Ability to excel in a fast-paced environment.

• Availability to work shifts between 9am–7pm EST, Monday to Friday.

• Successful applicants must undergo background checks, including references, employment verification, and a criminal record check.

🏝️ Benefits

• Competitive salary.

• Comprehensive benefits programs tailored to support your well-being.

• Opportunities for career development and continuous learning.

• A collaborative, people-first culture with approachable leadership.

• Engaging work that has a global reach and local impact.

• Eligibility for commission.

• An equal opportunity and inclusive work environment.

• A recruitment process that accommodates diverse needs.