Instructional Design Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist in the design and development of training programs and materials for The UPS Store franchise network utilizing instructional design techniques.

• Collaborate with subject matter experts, managers, vendors, and cross-functional teams to comprehend policies, procedures, systems, and skills that require instructional support.

• Propose training solutions that align with both project and organizational goals.

• Oversee and coordinate the design, development, and execution of instructor-led training programs.

• Create Trainer Guides, Participant Guides, trainer slide presentations, Quick Reference Guides, FAQs, Job Aids, Information Sheets, instructional video scripts, and Web-based Trainings.

• Upload new training components into the franchise network's learning management system.

• Coordinate with SMEs and project managers during the course development process.

• Develop instructional materials suitable for classroom, e-learning, video, and written job aid formats.

• Create course content outlines, curricula, creative concepts, storyboards, and scripts.

• Collect training-needs data and identify appropriate learning interventions.

• Write course content and produce relevant graphics.

• Gather and evaluate text, graphics, animations, audio, glossary content, and test questions.

• Identify innovations in online learning technology and recommend enhancements to projects.

• Design evaluation tools, such as surveys and questionnaires, to assess the effectiveness of training.

⛳️ Requirements

• Proven proficiency with Microsoft Office Suite products (Word, Excel, and PowerPoint).

• Basic understanding of visual design principles with the capability to create visually engaging and appealing learning materials.

• Exceptional written and verbal communication skills for effective collaboration with stakeholders, instructional content development, and feedback provision.

• Experience in generating executive-level reports, dashboards, and data visualizations that convey training participation, completion rates, knowledge retention, and program performance trends.

• Instructional Design experience within a corporate setting.

• Bachelor’s Degree (or an internationally recognized equivalent) in Instructional Design, Business Administration, Training and Development, Project Management, English, Graphic Design, or a related field (preferred).

• Experience in an adult learning or training context (preferred).

• Familiarity with Learning Management Systems (LMS) (preferred).

• Proficient in using Adobe Suites, Rise 360, Articulate, and/or Storyline (preferred).

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health, dental, and vision insurance plans.

• Opportunities for professional development and continuous learning.

• Flexible work arrangements to promote work-life balance.

• Supportive and collaborative team environment.