Inside Sales Support Supervisor

This is a fully remote position, open to applicants in Texas.

📋 Description

• Lead and mentor an assigned contact center team to ensure high-quality customer interactions and foster customer relationships.

• Guarantee the prompt delivery of company products and services.

• Oversee daily contact center operations and activities to meet performance objectives.

• Track customer transaction accuracy, associate productivity, service levels, scheduling, and quality metrics.

• Recruit, hire, train, and oversee customer service associates.

• Provide ongoing coaching, training, mentoring, performance evaluations, corrective actions, and professional development.

• Maintain statistics for direct reports, analyze departmental outcomes, troubleshoot operational issues, and prepare team reports.

• Identify areas for operational enhancement and opportunities for improved contact center efficiency and interdepartmental collaboration.

• Address escalated and complex customer issues and ensure timely follow-up.

• Respond to frontline customer inquiries.

• Supervise 6+ direct reports and report to the Contact Center Manager.

• No travel is required.

⛳️ Requirements

• Must be at least eighteen years old.

• Must possess legal authorization to work in the United States.

• Familiarity with the Microsoft Office Suite.

• Understanding of Tableau.

• Proficient in presentation software (e.g., Microsoft PowerPoint).

• Knowledge of HRIS software (e.g., IBM Kenexa, PeopleFluent, Tesseract).

• At least 1 year of prior leadership experience.

• High school diploma and/or GED is required.

• Minimum of 1 year of work experience needed.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health and wellness packages.

• Opportunities for career advancement and professional development.

• A supportive and dynamic work environment.