Inside Sales Support Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Serve as the primary contact for wholesale clients, fostering and nurturing strong relationships.

• Oversee and track the status of wholesale orders, ensure timely updates to customers, and resolve fulfillment issues.

• Identify and address wholesale customer challenges in collaboration with internal teams.

• Coordinate with sales, logistics, and inventory management departments.

• Communicate promotional events and product launches while facilitating reorder processes.

• Assist with order modifications, including adjustments to quantity, size, and other specifications.

• Keep precise records of customer interactions, feedback, and preferences.

• Gather customer feedback to enhance service quality.

• Provide support to the wholesale sales team with insights regarding customer needs and preferences.

⛳️ Requirements

• Demonstrated experience in customer support or a similar role, ideally within a wholesale or B2B setting.

• Exceptional communication and interpersonal skills.

• Strong organizational skills with a keen eye for detail.

• Familiarity with wholesale processes, order fulfillment, and inventory management practices.

• Capability to collaborate effectively in a team-oriented environment.

• Proficient in utilizing customer relationship management (CRM) software and other relevant tools.

🏝️ Benefits

• Unlimited Paid Time Off

• Paid Sick Leave

• 13 annual paid company holidays

• Competitive employee discount

• Paid Family Leave Program (Maternity & Bonding)

• Company paid long-term and short-term disability

• Tax Advantage Accounts (FSA, HSA, FSA Dependent Care, 401(k) & 401(k) Roth)

• Comprehensive Medical Coverage (medical, dental, vision) with company HSA contributions