This is a fully remote position, open to applicants in United States.

📋 Description

• Facilitate the growth of the Outside Sales portfolio by delivering exceptional customer service, precise and comprehensive quoting, sourcing, project management, and post-order follow-up.

• Establish robust internal and external relationships with Outside Sales partners and clients.

• Provide assistance with quoting, pricing, availability, and resolving issues for high-volume project requirements.

• Take ownership of managed-account projects from start to finish, ensuring the customer remains the focal point throughout the process.

• Address issues during the customer journey, including after-sale follow-up, invoice transmission, and quote requests.

• Report directly to a Supervisor.

⛳️ Requirements

• Must be at least eighteen years of age.

• Must possess legal authorization to work in the United States.

• Proficient in Microsoft Office Suite.

• Familiarity with presentation software (e.g., Microsoft PowerPoint).

• Proven ability to collaborate and work effectively within cross-functional teams.

• Demonstrated skills in project management.

• Capable of negotiating, managing complaints, resolving disputes, and addressing grievances with both internal and external clients.

• Exceptional written and verbal communication abilities.

• Prior experience in customer service or retail sales; specifically in home improvement trades.

• Understanding of local building codes, particularly related to home improvement.

• Consultative and growth-oriented mindset; ability to respond promptly to the needs of both internal and external customers.

• Extensive knowledge of retail systems, including Showroom Point of Sale-Orange Pay, Order Up, My Custom Designs, Volume Pricing Program, Quote Center, Pro Xtra, Credit Services Center, and the Appliance Ordering System.

• High school diploma and/or GED is required.

• Minimum of 1 year of relevant work experience.