Inside Sales Support Representative

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Assist in the expansion of managed account portfolios in collaboration with Outside Sales Representatives.

• Offer consultative support and nurture strong relationships with accounts.

• Provide prompt and comprehensive quotes and sales orders.

• Address issues and ensure follow-up after the sale throughout the project lifecycle.

• Utilize Customer Relationship Management (CRM) systems and telephony tools.

• Foster repeat business through exceptional customer service, quoting, sourcing, project management, and relationship building.

• Collaborate with vendors and cross-functional teams for quoting, pricing, availability, and issue resolution.

• Manage projects from start to finish, keeping managed account customers as the primary focus.

• Support both internal and external customers with issue resolution, post-sale follow-up, invoice delivery, and quote inquiries.

• Report to a Supervisor.

⛳️ Requirements

• Must be at least eighteen years old.

• Must have legal authorization to work in the United States.

• Proficient in Microsoft Office Suite.

• Familiarity with presentation software (e.g., Microsoft PowerPoint).

• Proven ability to collaborate and work effectively with cross-functional teams.

• Demonstrated skills in project management.

• Capable of negotiating, addressing complaints, resolving disputes, and managing grievances with both internal and external customers.

• Exceptional written and verbal communication abilities.

• Previous experience in customer service or retail sales, particularly in home improvement trades.

• Knowledge of local building codes related to home improvement.

• Demonstrates a consultative and growth-oriented mindset, with a quick response to customer needs, both internal and external.

• Extensive knowledge of retail systems, including Showroom Point of Sale-Orange Pay, Order Up, My Custom Designs, Volume Pricing Program, Quote Center, Pro Xtra, Credit Services Center, and the Appliance Ordering System.

• High school diploma and/or GED required.

• Minimum of 1 year of relevant work experience.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health, dental, and vision insurance.

• Retirement savings plan with company match.

• Opportunities for professional growth and development.

• Employee discounts on products and services.