Inside Sales Support Representative

This is a fully remote position, open to applicants in Florida.

📋 Description

• Facilitate the expansion of the Outside Sales portfolio through exceptional customer service, precise and comprehensive quoting, sourcing, project management, relationship development, post-order follow-up, and resolution of any issues.

• Offer consultative assistance to Outside Sales Representatives while nurturing robust account relationships.

• Collaborate with vendors and cross-functional teams on quoting, pricing, availability, and problem-solving for high-volume project requirements.

• Oversee managed-account projects from start to finish, ensuring the customer remains at the heart of the process.

• Aid both internal and external customers in resolving issues, following up after sales, transmitting invoices, and handling quote requests.

• Create sales support solutions tailored to customer requirements, aiming to achieve organizational objectives and enhance market share.

• Report directly to a Supervisor.

• Typically involves overnight travel ranging from 5% to 20% of the time.

⛳️ Requirements

• Must be at least eighteen years of age or older.

• Must possess legal authorization to work in the United States.

• Proficient in Microsoft Office Suite.

• Familiarity with presentation software (e.g., Microsoft PowerPoint).

• Proven ability to collaborate and work effectively with cross-functional teams.

• Demonstrated project management capabilities.

• Skilled in negotiation, complaint handling, dispute resolution, and addressing grievances with both internal and external customers.

• Exceptional written and verbal communication abilities.

• Prior experience in customer service or retail sales, particularly in home improvement trades.

• Knowledge of local building codes relevant to Home Improvement.

• Possess a consultative and growth-oriented mindset, with the ability to respond swiftly to the needs of both internal and external customers.

• Comprehensive understanding of retail systems, including: Showroom Point of Sale-Orange Pay, Order Up, My Custom Designs, Volume Pricing Program, Quote Center, Pro Xtra, Credit Services Center, and the Appliance Ordering System.

• High school diploma and/or GED is required.

• Minimum of 1 year of relevant work experience.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health, dental, and vision insurance.

• Opportunities for professional development and career advancement.

• Generous paid time off and holiday schedule.

• Employee discounts on products and services.