Inside Sales Support Rep

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Assist in the expansion of managed account portfolios alongside Outside Sales Representatives.

• Deliver consultative assistance and nurture strong relationships with accounts.

• Offer tailored services and solutions through prompt and comprehensive quotes and sales orders.

• Address challenges and ensure post-sale follow-up throughout the project lifecycle.

• Encourage repeat business by providing excellent customer service, accurate quotes, sourcing, and overall project management.

• Collaborate with Outside Sales partners to enhance account growth through the development of internal and external relationships.

• Conduct post-order follow-up and resolve any issues or discrepancies.

• Work closely with vendors and cross-functional teams regarding quoting, pricing, availability, and issue resolution.

• Manage high-volume projects from start to finish, keeping the focus on managed account customers.

• Assist both internal and external customers with issue resolution, after-sale follow-up, invoice delivery, and quote inquiries.

• Report to a Supervisor while overseeing 12 direct reports.

• Travel overnight 5% to 20% of the time.

⛳️ Requirements

• Must be at least eighteen years of age.

• Must have legal authorization to work in the United States.

• Proficient in Microsoft Office Suite.

• Familiarity with presentation software (e.g., Microsoft PowerPoint).

• Proven ability to collaborate and work efficiently with cross-functional teams.

• Demonstrated project management capabilities.

• Skilled in negotiation, complaint handling, dispute resolution, and grievance management with both internal and external clients.

• Exceptional written and verbal communication abilities.

• Prior experience in customer service or retail sales, particularly in home improvement trades.

• Understanding of local building codes, specifically related to Home Improvement.

• Possess a consultative and growth-oriented mindset, with the ability to respond swiftly to customer needs, both internal and external.

• Extensive knowledge of retail systems, including Showroom Point of Sale-Orange Pay, Order Up, My Custom Designs, Volume Pricing Program, Quote Center, Pro Xtra, Credit Services Center, and the Appliance Ordering System.

• High school diploma and/or GED required.

• Minimum of 1 year of relevant work experience.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and career advancement.

• Employee discounts on products and services.