Inside Claims Representative

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Manage liability and property claims within assigned authority with close oversight.

• Address coverage and liability concerns in compliance with relevant state insurance laws, regulations, and procedures.

• Conduct investigations and adjudicate claims while confirming coverage and establishing and maintaining reserves.

• Collect recorded statements and draft/process necessary correspondence, reports, and records.

• Gather additional information to assess liability.

• Maintain documentation of claim files and assist in claim processing with other departments.

• Engage outside experts to aid in investigations and potential recoveries.

• Communicate with all parties involved in claims.

• Assess and negotiate claims, identify subrogation opportunities, and take necessary actions.

• Arrange for and issue settlement payments through approved methods or decline payments within assigned authority.

• Address inquiries from policyholders, agents, insurance providers, claimants, assigned experts, and others.

• Respond to intercompany arbitration requests with guidance from supervisors and file contentions along with supporting documents.

• Perform research and participate in industry-related training sessions.

• Provide assistance for property claims during peak volume periods.

⛳️ Requirements

• A high school diploma or GED along with two years of relevant claims handling or customer service experience, or equivalent educational background is required.

• A Bachelor’s or Associate’s degree is preferred.

• Successful completion of Introduction to Insurance (INTRO) and Introduction to Claims (AIC 30) is preferred.

• Must secure all necessary state licenses within 45 days of employment for external candidates and 90 days for internal candidates.

• Access to internet service with minimum speeds of 50 Mbps for downloads and 10 Mbps for uploads.

• Ability to work the primary schedule of 8:00 a.m. to 4:30 p.m., Monday through Friday, Eastern Time.

• Flexibility to work rotating weekday evening and Saturday shifts based on business and service-level demands.

• Regular and dependable attendance is required.

• Proficient in manual keying/data entry/computer usage.

• Capability to learn and retain knowledge of liability laws, motor vehicle codes, no-fault/medical management/FPB laws, and bodily injury claims.

• Ability to move over 50 lbs with the occasional use of lifting aid equipment.

• Ability to lift/move 0–20 lbs and 20–50 lbs on rare occasions.

🏝️ Benefits

• Comprehensive health, prescription, dental, and vision benefits for you and your dependents; coverage starts on your first day of employment.

• Minimal contributions to medical and prescription premiums; Erie currently covers up to 97% of employees’ monthly premium costs.

• Traditional pension plan; full-time employees become vested after five years of service.

• 401(k) plan with up to 4% contribution matching.

• Paid vacation, personal days, sick days, bereavement days, and parental leave.

• Tuition reimbursement program for higher education and industry qualifications.

• Company-sponsored basic life insurance.

• Short- and long-term disability insurance.

• Orthodontic coverage available for both children and adults.

• Adoption assistance provided.

• Coverage for fertility and infertility treatments.

• Well-being programs available.

• Paid volunteer hours offered.

• Dollar-for-dollar matching of charitable contributions each year.

• Remote, work-from-home position available.

• Opportunities for career development and industry-related training programs.