Associate Claims Manager – Dental, Medmal

This is a fully remote position, open to applicants in Oregon.

📋 Description

• Conduct thorough and timely investigations concerning coverage, liability, and damages for assigned claims.

• Proactively manage claims to ensure prompt and cost-effective resolutions.

• Develop and sustain relationships with policyholders, brokers, carrier partners, Risk Engineers, and various internal and external stakeholders.

• Oversee and direct assignments to experts and external counsel.

• Hold vendors accountable for achieving or surpassing service standards.

• Utilize the Counterpart claim system to precisely record critical claim information and facilitate data collection and modeling.

• Recognize and report emerging claims trends across different industries, locations, and business segments.

• Offer constructive feedback to enhance claim handling processes, guidelines, and systems.

• Ensure that interactions with insured parties and brokers reflect Counterpart’s brand, mission, and vision.

• Collaborate with Claims leadership, Data and Engineering teams, and carrier partners.

⛳️ Requirements

• Minimum of 7 years of professional experience.

• At least 3 years of experience in litigating or managing dental professional liability or medical professional liability claims.

• Bachelor's degree is required.

• Must hold all necessary state claim adjuster licenses or be capable of obtaining them within 90 days of hire.

• Ability to work independently on complex issues while also being a collaborative team player.

• Demonstrated personal initiative and leadership abilities.

• Strong time management, problem-solving, and organizational skills.

• Experience in a paperless claims environment is preferred.

• Proficiency in Microsoft Office applications, including Word and Excel.

• Openness to utilizing creative thinking and data-driven insights.

• Excellent verbal and written communication skills.

• Capability to thrive in a fully remote work environment.

• Willingness to travel as needed (approximately 10-15%).

• J.D. and professional designations such as RPLU or AIC are highly preferred.

• Familiarity with the Google Docs Editors suite is an advantage.

🏝️ Benefits

• Remote work environment.

• Travel as necessary (approximately 10-15%).

• Inclusive and welcoming workplace.

• Respectful, supportive, and connected work culture.