Inside Auto Claims Adjuster

This is a fully remote position, open to applicants in Illinois, +15 more states.

📋 Description

• Conduct investigations into basic and occasionally moderately complex auto insurance claims.

• Manage claims that do not involve representation.

• Assess coverage, determine liability, and evaluate damages.

• Negotiate and resolve claims in accordance with established guidelines and best practices.

• Directly communicate with claimants, insured individuals, witnesses, and other parties involved.

• Ensure claim resolutions are timely, accurate, and focused on customer satisfaction.

• Maintain compliance with regulatory standards and company policies throughout the claims process.

• Investigate minor to moderately complex auto accidents and compile claim summaries.

• Conduct recorded statements with claimants, insured parties, and witnesses.

• Keep detailed records of claims, including files, notes, summaries, and rationale for decisions.

• Collaborate with internal teams to enhance efficient claim management.

⛳️ Requirements

• Applicants must reside in MD, OH, KS, WV, VA, IN, MN, NE, IL, WI, IA, ND, SD, MI, OK, KY, or MO at the time of hiring.

• A minimum of 2 years of prior experience in handling claims is preferred.

• Excellent verbal and written communication skills with a strong commitment to providing outstanding customer service.

• Capability to manage multiple tasks, prioritize effectively, and thrive in a fast-paced environment.

• Strong attention to detail coupled with solid critical-thinking and decision-making abilities.

• Proficient in using technology and willing to learn claims-related software and tools.

• A dedicated private workspace at home, free from distractions.

• Minimum internet speed of 50 MB download and 5 MB upload.

• Adequate work surface and seating arrangements.

• Required licenses must be obtained within 60 days of employment and maintained, including ongoing education and other state-related renewal obligations.

• Candidates must undergo a background check.

• Allstate typically does not sponsor individuals for employment-based visas for this position.

🏝️ Benefits

• $1,000 sign-on bonus for individuals with an active adjuster license in TX, FL, or their home state.

• A technology bundle that includes a laptop, monitor, headset, keyboard, and mouse.

• $80 monthly reimbursement for connectivity expenses.

• Comprehensive medical, dental, and vision insurance coverage.

• Participation in the Allstate pension plan and 401(k) savings plan.

• Access to Ayco financial coaching services.

• Resources for mental and emotional wellbeing through Spring Health.

• Paid parental leave policies.

• Reimbursement for adoption expenses.

• Paid time off for employees.

• Tuition reimbursement opportunities.

• Wellness incentives available.

• Matching donations and grant opportunities through the Allstate Foundation.

• Fully remote work-from-home setup.