Inside Adjuster Consultant II

This is a fully remote position, open to applicants in Canada.

📋 Description

• Analyze insurance policy language, identify policy coverages, and establish reserves for Accident Benefit claims.

• Investigate, negotiate, and resolve accident benefits claims through phone, in-person meetings, and/or written communication.

• Adhere to Allstate’s policies, procedures, best practices, and comply with all legislative and regulatory standards.

• Ensure comprehensive documentation of files.

• Resolve claims within personal authority while adhering to company protocols for claims that exceed personal authority.

• Establish and communicate customer service expectations.

• Take responsibility for addressing and resolving customer issues.

• Manage a caseload that aligns with the role of a Claim Advisor in Accident Benefits.

• Interact professionally with claimants, vendors, healthcare providers, and legal representatives.

• Work collaboratively with Accident Benefit Adjusters and Claims Assistants.

⛳️ Requirements

• At least 2 years of relevant experience in Ontario Accident Benefits outside the MIG.

• Completion of the CIP designation or a willingness to pursue it is preferred.

• Previous experience in insurance and knowledge of injury claims, medical rehabilitation concepts, and medical terms is preferred.

• Excellent time management and organizational abilities.

• Capacity to thrive in a fast-paced environment.

• Strong analytical skills to assess the strengths and weaknesses of claims.

• Exceptional written and verbal communication skills.

• Dedication to delivering exceptional customer service.

• Ability to work autonomously and as part of a cooperative team.

🏝️ Benefits

• Workplace accommodations are available.

• Fully remote work option.

• Opportunities for professional growth and skill enhancement.

• Chance to contribute to meaningful causes.

• AI-assisted recruitment process.