Inkjet Field Specialist

This is a fully remote position, open to applicants in Texas.

📋 Description

• Install, repair, and train clients on graphic and textile Inkjet equipment offered by Nazdar.

• Deliver technical support remotely via phone and computer.

• Collaborate and communicate effectively with Nazdar customers located in the continental USA.

• Travel to printing facilities using a company-provided vehicle, up to 75% of the time.

• Engage in commercial air travel outside the assigned region, up to 25% of the time.

• Prepare comprehensive service reports detailing completed tasks, parts utilized, and equipment recommendations.

• Provide advanced phone support regarding digital printing equipment, inks, media, software, and finishing processes.

• Partner with sales to uncover new sales opportunities when equipment becomes outdated or inefficient.

• Occasionally set up, operate, and showcase Inkjet printing equipment at trade shows.

• Adhere to established safety, quality, and efficiency standard operating procedures.

• Report weekly activity summaries, field issues, direct report concerns, and vendor support challenges to the manager.

• Assist with additional tasks as directed by the manager.

⛳️ Requirements

• Must be located in Texas.

• High school diploma or GED is required.

• Possess a current valid driver’s license, subject to an annual DMV check.

• At least 10 years of experience in all facets of Inkjet printing, including wide/super wide, solvent, UV, and aqueous inks, graphic and textile applications, prepress color control, software file output, and color profiling.

• Hands-on experience with wide-format Inkjet printers such as Roland, Mimaki, Mutoh, EFI, or similar equipment.

• Comprehensive knowledge of art generation, Inkjet printing, and finishing processes.

• Proficient use of Microsoft Office Suite, including Outlook, Excel, and Word.

• Proficient use of Adobe Suite, including Photoshop, Illustrator, and InDesign.

• Operational knowledge of one or more RIP software programs: Versaworks, Wasatch, Caldera, EFI Fiery, or Onyx.

• Experience with networking, internet capabilities, web access, and electronic file transfer.

• Strong mechanical aptitude and comfort with using tools.

• Ability to read and interpret safety regulations, operating and maintenance instructions, product literature, regulatory documents, equipment schematics, and service manuals.

• Capability to address practical and complex problems within a limited timeframe.

• Ability to collaborate effectively with others to resolve challenges.

• Good understanding of electricity and the varying requirements of printing equipment in different environments.

• Willingness to travel by automobile for extended durations.

• Ability to lift up to 75 pounds occasionally.

• Ability to communicate effectively, with good hearing, and with close, distance, and peripheral vision.

• An associate or bachelor’s degree in computer graphics or graphic arts is preferred but not mandatory.

• Inkjet equipment certifications are recommended.

• Certifications in RIP software and color management are also recommended.

• Knowledge of media/ink profiling and the impact of media on color output is advantageous.

🏝️ Benefits

• Competitive pay and benefits package.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• 401(k) plan.

• Life insurance.

• Flexible spending account options.

• Paid short-term and long-term disability.

• Paid time off.

• Paid company holidays.

• Training opportunities.

• Professional development.

• Recognition programs.

• Opportunities for career growth.

• Company-provided vehicle for travel.