Inkjet Field Specialist

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Install, repair, and provide training to customers on graphic and textile Inkjet equipment offered and supported by Nazdar.

• Effectively communicate with Nazdar customers located within the continental USA.

• Offer remote technical assistance via phone and computer when not present at printing facilities.

• Collaborate with sales to identify new sales opportunities when equipment becomes outdated or inefficient.

• Occasionally set up, operate, and demonstrate Inkjet printing equipment at trade shows.

• Travel to printing facilities using a company-provided vehicle, up to 75% of the time.

• Travel by commercial air outside the region, up to 25% of the time.

• Document completed work, parts utilized, and equipment recommendations in detailed service reports.

• Provide advanced phone support regarding digital printing equipment, inks, media, software, and finishing processes.

• Perform tasks following established safety, quality, and efficiency protocols.

• Report weekly activity summaries, field issues, direct report concerns, and vendor support matters to the manager.

• Assist with additional duties as assigned by the manager.

⛳️ Requirements

• Must be located in North Carolina.

• High school diploma or GED is required.

• Possession of a current valid driver’s license, subject to an annual Department of Motor Vehicles check.

• Ability to read and interpret safety guidelines, operating and maintenance instructions, product literature, regulatory documents, equipment schematics, and service manuals.

• Capability to solve practical and complex problems within tight time constraints.

• A minimum of 10 years’ experience in all aspects of Inkjet printing, including wide/super wide, solvent, UV, and aqueous inks, graphic and textile applications, prepress color control, software file output, and color profiling.

• Hands-on experience with wide-format Inkjet printers such as Roland, Mimaki, Mutoh, EFI, or similar equipment.

• Comprehensive knowledge of art generation, Inkjet printing, and finishing processes.

• Proficient in using Microsoft Office Suite programs including Outlook, Excel, and Word.

• Proficient in Adobe Suite programs such as Photoshop, Illustrator, and InDesign.

• Operational knowledge of RIP software like Versaworks, Wasatch, Caldera, EFI Fiery, and Onyx.

• Familiarity with networking, Internet capabilities, web access, and electronic file transfer.

• High mechanical aptitude and confidence in using tools.

• Ability to collaborate effectively with others to resolve issues.

• Good understanding of electrical systems and the varying requirements of printing equipment in different environments.

• Willingness to travel in an automobile for extended periods.

• Ability to talk and hear.

• Close, distance, and peripheral vision capabilities.

• Ability to occasionally lift up to 75 pounds.

🏝️ Benefits

• Competitive pay and comprehensive benefits package.

• Training opportunities.

• Professional development support.

• Recognition programs.

• Opportunities for career growth.

• Medical insurance coverage.

• Dental insurance coverage.

• Vision insurance coverage.

• 401(k) retirement plan.

• Life insurance options.

• Flexible spending account options.

• Paid short-term disability.

• Paid long-term disability.

• Paid time off.

• Paid company holidays.

• Company-provided vehicle for travel needs.