Information Systems Engineer

This is a fully remote position, open to applicants in Italy.

📋 Description

• Install and provide support for Intuitive digital products

• Verify remote connections and system installations

• Conduct installations of digital products either on-premise or in the cloud

• Configure servers, networks, and related services

• Execute outstanding physical system installations when necessary

• Assist in the activation of digital features for da Vinci® systems

• Deliver technical support to both customers and Intuitive employees

• Conduct maintenance inspections and implement upgrades or updates

• Diagnose and repair failures in digital products and their associated equipment

• Ensure accurate configurations of the installed base are maintained

• Support activities related to trade shows

• Provide remote assistance to Intuitive Field Engineers

• Maintain comprehensive documentation, including Field Activity Reports, Return Material Authorizations, and complaint-ticket records

• Respond to reported issues promptly to ensure excellent customer service

• Offer feedback to enhance processes and efficiencies

⛳️ Requirements

• A minimum of 4–7 years of experience in field service, preferably involving medical systems

• A proven history of troubleshooting medical software systems

• Strong written and verbal communication abilities

• Proficiency in English and at least one language spoken in Italy or Spain; ideally both

• Experience with Windows operating systems and server administration

• Professional installation and wiring of PC hardware in various configurations

• Demonstrated administrative and record-keeping capabilities

• Strong analytical, troubleshooting, and debugging skills

• Ability to work independently and effectively from a remote location

• Competent self-management skills with moderate supervision

• Preferred: expertise in hardware and software installation and configuration

• Preferred: experience with healthcare and medical system installations

• Preferred: knowledge of LDAP configuration and troubleshooting

• Preferred: SQL system administration and troubleshooting skills

• Preferred: understanding of core IT technologies, including network systems, operating systems, databases, access controls, and IT operations

• Capability to enter surgical and other patient care environments

• Willingness to travel up to 25%; some short-notice travel may be necessary

• Ability to lift up to 50 lbs

🏝️ Benefits

• Remote work arrangement; intended to be performed outside the office

• Employees are requested to come onsite when necessary by the leadership

• Commitment from the company towards long-term employee growth and development

• Equal employment opportunities provided

• Fostering an inclusive and diverse workplace culture

• Opportunities for customer-facing travel