Info Services Analyst II

This is a fully remote position, open to applicants in Colorado, +5 more states.

📋 Description

• Analyze business challenges, establish requirements, design applications, and recommend automated systems and protocols.

• Define operational objectives, collect information, and assess output requirements and formats.

• Collaborate with end users to analyze, define, model, and document system requirements.

• Create workflow charts and diagrams, draft specifications, and validate wireframes produced by developers.

• Develop frameworks for organizational change management and conduct user acceptance testing.

• Produce end-user documentation and provide training sessions.

• Review data collection instruments for standards, consistency, and best practices utilizing ArborLinkCore.

• Enhance the data collection process and user experience in collaboration with data analysts and users.

• Define metrics and requirements for dashboards and reporting tools.

• Utilize AI tools such as Claude for business development and solutions under organizational guidance.

• Design and implement both manual and automated tests.

• Develop, adjust, and validate test plans and cases.

• Conduct functional, application, regression, performance, and CI/CD release testing.

• Execute Section 508 accessibility testing with manual screen-reader verification against WCAG 2.0 Level AA and practicable WCAG 2.2 Level AA.

• Identify coding flaws and provide constructive feedback to developers.

• Maintain comprehensive test and results logs.

• Enhance quality assurance processes across teams and projects.

• Triage, prioritize, replicate, and track issues to resolution in collaboration with project teams.

• Communicate testing status and deliverables throughout the software development life cycle.

⛳️ Requirements

• Bachelor's degree with a minimum of two (2) years of progressive experience in requirements specification and quality assurance for software development projects.

• Familiarity with the Agile software development process and the capability to actively engage in meetings and ticket reviews.

• Proficient in using issue tracking systems (e.g., JIRA) for the prioritization and resolution of issues.

• Ability to elicit complex requirements from customers (e.g., study scientists and clinical monitors).

• Skills in effectively prioritizing tasks, quickly distinguishing critical elements from trivial ones, and removing roadblocks.

• Proven experience in documenting the outcomes of systematic, structured tests and processes.

• Exceptional customer service skills, adapting verbal and written communication approaches to suit the audience.

• Strong organizational, analytical, and problem-solving abilities; keen attention to detail.

• Background in health research and/or the healthcare industry.

• Understanding of application object models and relational database concepts.

• Capable of writing and troubleshooting basic SQL queries that join multiple tables and views.

• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint).

• Experience with automated testing tools and frameworks.

• Familiarity with Section 508 accessibility testing tools and WCAG success criteria.

• Experience with workflow diagramming and wireframing tools (e.g., Visio, Lucidchart, Figma).

🏝️ Benefits

• Remote work arrangement.

• Minimal overnight travel, limited to no more than 5%.

• Reasonable accommodation for applicants with disabilities.