Industrial Water Design Client Services Manager – Food & Beverage Market Sector

This is a fully remote position, open to applicants in United States.

📋 Description

• Drive growth by identifying, shaping, and securing major capital projects within the food and beverage market sector.

• Lead strategic initiatives and cultivate executive-level client relationships.

• Align Brown and Caldwell’s multidisciplinary capabilities to enhance client investments in water, wastewater, and facility infrastructure.

• Develop and implement multi-year client growth strategies.

• Create client business cases that include revenue targets, service expansion, and positioning milestones.

• Secure and deliver profitable work while managing risk exposure effectively.

• Oversee client portfolios to meet revenue, margin, and backlog objectives.

• Maintain utilization in line with portfolio expectations.

• Provide performance calibration in collaboration with Business Unit and Area/Market leadership.

• Build and lead a high-performing Client Service Team.

• Coordinate resources across business lines and engage subject matter experts.

• Mentor developing team members.

• Expand relationships across various client functional areas and leadership levels.

• Translate client insights and market intelligence into effective growth strategies.

• Execute structured client engagement plans with a minimum of 20% client-facing time.

• Act as Sales Leader on key pursuits, assess opportunities, and formulate win strategies.

• Maintain accurate client data and ensure governance between Client Services Manager and Project Manager roles.

• Contribute to excellence in project delivery.

• Adapt to additional assignments based on evolving organizational needs.

⛳️ Requirements

• A minimum of 10 years of experience in the environmental engineering and consulting industry, with progressive responsibilities encompassing marketing and business development.

• A Bachelor’s degree in engineering, science, business, sales, or a comparable field is required.

• Proficiency in managing client portfolios to achieve revenue, margin, and growth objectives.

• Advanced professional acumen in balancing project oversight with strategic client leadership.

• Proven ability to identify, evaluate, and define new business opportunities.

• Proficiency in go/no-go decision support and the formulation of effective pursuit win strategies.

• Experience serving as Sales Leader for significant proposals.

• Ability to identify and engage suitable teaming partners.

• Advanced skills in developing, expanding, and leveraging client relationships across various organizational levels.

• Strong capability to research and convert client business drivers into actionable growth strategies.

• Ability to recognize emerging client needs and align BC capabilities to seize new market opportunities.

• Proven ability to motivate and align multidisciplinary teams.

• Advanced facilitation, interview, and executive communication skills (both written and oral).

• Working proficiency in risk identification, mitigation, and performance management.

• Familiarity with governance principles, decision-support models, and change leadership practices.

• Proficiency in digital tools, data systems, and AI-enabled platforms.

• Advanced leadership capabilities.

• Must be able to pass a pre-employment background check and drug test.

🏝️ Benefits

• Medical insurance

• Dental insurance

• Vision insurance

• Short-term disability insurance

• Long-term disability insurance

• Life insurance

• Employee assistance program

• Paid time off

• Parental leave

• Paid holidays

• 401(k) retirement savings plan with employer match

• Performance-based bonus eligibility

• Employee referral bonuses

• Tuition reimbursement

• Pet insurance

• Long-term care insurance

• Exceptional development opportunities