Client Service Director – Market Research

This is a fully remote position, open to applicants in Italy, +3 more countries.

📋 Description

• Take charge of the sales objectives, P&L, and profitability for the region.

• Spearhead strategic sales initiatives to open new markets and promote continuous revenue growth.

• Implement the company's strategy through actionable steps within the regional client service team.

• Conduct high-level presentations, negotiations, and client meetings to acquire new clients and expand existing accounts.

• Lead, mentor, and cultivate the client service team, promoting a culture of excellence.

• Establish direction for sales and account management to ensure client satisfaction and loyalty.

• Evaluate and authorize complex proposals and quotes generated by junior team members.

• Supervise the regional project portfolio, including resource allocation and timelines.

• Develop sampling strategies and enhance fieldwork quality standards.

• Provide senior-level oversight on complex, high-profile projects.

• Monitor KPIs and territory performance, identifying opportunities to cut costs and boost margins.

• Represent TGM Research at conferences and industry events, collaborating with other teams to develop new products and services.

⛳️ Requirements

• 5-10 years of experience in market research, online panels, or a related field.

• Demonstrated success in sales and business development.

• Experience managing regional or territory revenue targets.

• Practical experience in leading and developing a team.

• Proficiency in written and spoken English.

• Excellent communication, negotiation, and relationship-building abilities.

• Entrepreneurial mindset with a strong sense of accountability.

• Experience in P&L management is an advantage.

🏝️ Benefits

• Fully remote position with a flexible working policy.

• Competitive salary.

• Performance-based bonuses.

• An international, collaborative, and innovative team.

• Opportunities for professional development and growth.

• Access to modern tools and the latest technology, including a MacBook.

• 21 days of vacation plus bank holidays.