Client Service Director – Market Research

This is a fully remote position, open to applicants in Spain, +3 more countries.

📋 Description

• Take charge of the sales objectives, profit and loss, and overall profitability for the region.

• Lead the Client Service teams across EMEA and America.

• Establish the sales and account management strategy.

• Transform the company strategy into actionable plans for the regional client service team.

• Conduct high-level pitches, negotiations, and client meetings to acquire new clients and enhance existing accounts.

• Mentor and develop the client service team.

• Provide strategic direction on sales and account management to ensure client satisfaction and loyalty.

• Review and authorize intricate proposals and quotes prepared by junior team members.

• Oversee the regional project portfolio, including resource allocation and timelines.

• Develop sampling strategies and contribute to maintaining fieldwork quality standards.

• Offer senior-level oversight on complex, high-profile projects.

• Monitor key performance indicators (KPIs) and territory performance, identifying opportunities to reduce costs and enhance margins.

• Represent TGM Research at conferences and industry events.

• Collaborate with other teams to develop new products and services.

⛳️ Requirements

• 5-10 years of experience in market research, online panels, or a related field.

• Demonstrated success in sales and business development.

• Experience managing regional or territory revenue goals.

• Direct experience in leading and nurturing a team.

• Proficiency in written and spoken English.

• Exceptional communication, negotiation, and relationship-building abilities.

• An entrepreneurial mindset with a strong sense of ownership.

• Experience in P&L management is a plus.

🏝️ Benefits

• Fully remote position with a flexible working policy.

• Competitive salary alongside performance-based bonuses.

• An international, collaborative, and innovative team environment.

• Opportunities for professional development and career growth.

• Access to modern tools and the latest technology, including a MacBook.

• 21 days of vacation in addition to bank holidays.