Client Service Director – Market Research

This is a fully remote position, open to applicants in Portugal, +3 more countries.

📋 Description

• Take charge of the sales objectives, P&L, and profitability for the region.

• Drive strategic sales initiatives to explore new markets and ensure continuous revenue growth.

• Implement the company strategy within the regional client service team.

• Lead high-stakes pitches, negotiations, and client meetings to acquire new clients and expand existing accounts.

• Mentor and develop the client service team, nurturing a culture of excellence.

• Provide direction on sales and account management to maintain client satisfaction and loyalty.

• Review and authorize intricate proposals and quotes prepared by junior team members.

• Manage the regional project portfolio, including resourcing and timelines.

• Establish sampling strategies and contribute to maintaining fieldwork quality standards.

• Offer senior oversight on complex, high-profile projects.

• Monitor KPIs and territory performance, seeking opportunities to lower costs and enhance margins.

• Represent TGM Research at conferences and industry events while collaborating with other teams to develop new products and services.

⛳️ Requirements

• 5-10 years of experience in market research, online panels, or a related field.

• Demonstrated success in sales and business development.

• Proven experience managing regional or territory revenue targets.

• Practical experience in leading and developing a team.

• Proficient in both written and spoken English.

• Excellent communication, negotiation, and relationship-building skills.

• An entrepreneurial mindset with a strong sense of ownership.

• Experience in P&L management is a plus.

🏝️ Benefits

• Fully remote position with a flexible working policy.

• B2B contract setup.

• Competitive salary along with performance-based bonuses.

• Be part of an international, collaborative, and innovative team.

• Opportunities for professional development and growth.

• Access to modern tools and the latest technology, including a MacBook.

• 21 days of vacation plus public holidays.