Industrial Technical Services Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with the Industrial Sales team to enhance sales revenue for industrial and hazardous waste.

• Offer customer service and support to both internal and external clients.

• Provide consultations for existing and prospective customers regarding transportation and disposal solutions.

• Aid customers in creating transportation and disposal strategies for industrial and hazardous waste.

• Assist customers with testing parameters and the completion of profiles, manifests, and necessary forms.

• Process profiles, contracts, and credit inquiries; schedule pick-ups; and resolve billing questions and customer concerns.

• Develop economically viable and practical solutions for customers using competitive pricing tools.

• Create tailored proposals and draft correspondence.

• Establish and nurture relationships with internal and external customers.

• Contribute to revenue goals for the Manufacturing and Industrial sales teams within the assigned territory.

• Manage current accounts and promote customer retention, including profile renewals, regulatory updates, and new service offerings.

• Identify new waste stream opportunities through established customer relationships.

• Generate new leads through written communication, promotional materials, email, and phone outreach.

• Provide leads to account managers and program managers utilizing WM sales management tools.

• Engage with inbound customer calls to ascertain the best approach for closing sales.

• Support account managers with receivables and collections challenges.

• Handle incoming customer calls and referrals from account managers.

• Delegate data entry, manifest preparation, filing, and other routine administrative duties to Industrial Sales Coordinators.

• Perform additional tasks as assigned.

⛳️ Requirements

• Must reside and work in the U.S.

• High School Diploma or GED (accredited).

• One (1) year of relevant work experience related to special waste, alongside the educational requirement.

• Relevant regulatory training.

• Familiarity with hazardous waste regulations, DOT requirements, and corporate policies and procedures.

• Demonstrated proficiency in Microsoft Word, Excel, and PowerPoint.

• Excellent interpersonal skills for interactions with both internal and external stakeholders.

• Capability to read and interpret safety regulations, operational and maintenance instructions, procedure manuals, business publications, professional journals, technical procedures, and governmental regulations.

• Ability to compose routine reports and correspondence.

• Competence in speaking effectively before groups of customers and/or employees.

• Proficiency in performing basic mathematical calculations, including discounts, interest, commissions, percentages, area, circumference, and volume.

• Strong organizational skills with the ability to prioritize tasks, apply common sense, follow written, oral, or diagram instructions, and solve practical problems.

• French-speaking skills are preferred.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Life insurance.

• Short-term disability coverage.

• Stock Purchase Plan.

• Company match on 401K.

• Paid vacation.

• Paid holidays.

• Paid personal days.

• Incentive pay.

• REAL ID or TSA-approved alternative may be obtained if required for business travel or access to federal properties.