Incident Manager

This is a fully remote position, open to applicants in Texas.

📋 Description

• Take charge of Databricks' most significant production incidents.

• Facilitate coordinated response efforts across Databricks' cloud-based services to swiftly minimize impact and restore functionality.

• Lead technical root cause analysis and enhancements in reliability.

• Work alongside engineering teams to identify and document underlying issues across distributed systems, services, and data stores.

• Consolidate key insights, communicate actionable items, and ensure adherence to technical and procedural improvements.

• Manage incident communications, including regular updates to executives, engineering leadership, and support teams.

• Draft and disseminate accurate, timely, and empathetic notifications for customers.

• Guide and train colleagues in incident communication and technical response strategies.

⛳️ Requirements

• Over 5 years of experience in incident management, site reliability engineering, or production operations for large-scale, cloud-native systems.

• Demonstrated capability to lead and coordinate high-severity incidents, including assessing impact, isolating fault domains, and managing responses across multiple teams.

• Strong comprehension of cloud infrastructure (AWS, Azure, or GCP), encompassing compute, networking, storage, and observability components.

• Extensive expertise in log analysis and debugging.

• Knowledge of log aggregation and search tools such as Datadog, Elasticsearch, Splunk, Cloud Logging, or OpenTelemetry.

• Practical experience with observability systems, including metrics, logging, and tracing frameworks like Prometheus, Grafana, and OpenTelemetry.

• Proficient in at least one major programming or scripting language: Python, Go, or Bash.

• Experience in developing and maintaining incident playbooks and communication templates.

• Exceptional contextual interpretation and writing abilities.

• Capable of summarizing and effectively communicating to both technical and business audiences.

• Bachelor's, Master's, or other advanced degrees in Computer Science, Computer Engineering, or a related engineering discipline.

• If access to export-controlled technology or source code is necessary, employment may be contingent on the employer's discretion regarding a U.S. government license.

🏝️ Benefits

• Eligibility for an annual performance bonus.

• Equity options.

• A comprehensive array of benefits and perks (specific regional details provided through Databricks benefits documentation).