Inbound Sales Specialist

This is a fully remote position, open to applicants in Washington.

📋 Description

• Educate and assist prospective Trupanion customers through inbound warm leads, phone calls, and emails.

• Establish trust and rapport with pet parents by employing a consultative approach.

• Assess customer needs and suggest suitable coverage options.

• Articulate the value and advantages of Trupanion pet insurance coverage.

• Implement call control, active listening, and objection handling throughout the sales process.

• Address customer concerns and navigate sensitive conversations with empathy and professionalism.

• Assist customers in the enrollment process.

• Handle high volumes of inbound calls while maintaining a focus on customer experience, efficiency, productivity, and sales objectives.

• Adapt to changing responsibilities, processes, and workflows with ownership and flexibility.

• Utilize multiple systems and tools effectively.

• Manage time efficiently while paying attention to detail and maintaining productivity.

• Record customer interactions and keep detailed CRM records.

• Troubleshoot common technical issues and adapt to new tools or system updates.

⛳️ Requirements

• A minimum of 2 years of successful sales experience in a high-volume business-to-customer sales or inbound call center environment.

• At least 1 year of experience in a customer service position.

• Demonstrated history of meeting or surpassing individual sales targets, productivity standards, and performance metrics.

• Capability to quickly establish genuine rapport, overcome objections, and guide customers through the sales process using a consultative method.

• Excellent written and verbal communication skills.

• Experience managing high-volume inbound customer interactions.

• Demonstrated ownership, adaptability, and resilience in a metrics-driven, fast-paced setting.

• Proficient in navigating multiple digital platforms and documenting customer interactions in CRM systems.

• Ability to identify customer needs and propose tailored solutions.

• Self-motivated with strong time management skills and the ability to maintain productivity while working remotely.

• Strong technical troubleshooting abilities and comfort using technology independently.

• Experience working remotely in a private setting equipped with reliable hard-wired internet and a distraction-free home-office environment.

• Must be able to obtain and maintain active Property and Casualty (P&C) licensing in all 50 states and applicable jurisdictions, including assigned Canadian Provinces.

• Applicants must be authorized to work for any employer in the U.S.

• Availability for evening and weekend shifts is required.

• Reliable and stable internet connection via hard-wired Ethernet; wireless, satellite, and mobile hotspots are not permitted.

🏝️ Benefits

• Uncapped monthly bonuses based on individual performance.

• Restricted Stock Units awarded to all new team members, vesting over four years.

• $1500 sign-on bonus for candidates who are currently licensed.

• Coursework and paid study time during the first three weeks of P&C training for unlicensed candidates.

• Comprehensive medical, dental, and vision benefits at no cost to the employee.

• Four weeks of paid time off.

• Nine paid float holidays.

• Five-week sabbatical after five years of employment.

• An open, casual, pet-friendly, and enjoyable office environment.

• Free medical health insurance for one dog or cat.

• Paid time off to volunteer at nonprofit organizations.

• Access to a free on-site gym.

• Complimentary dog walking services for office pets during business hours.

• Free parking available.

• Paid ORCA cards provided.