Inbound Sales Representative

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Manage warm inbound inquiries and assist families throughout the sales journey with clarity, empathy, and diligent follow-through.

• Assist families in navigating cremation options, enabling them to make confident choices.

• Provide thoughtful follow-up for families who require additional time to decide.

• Handle returning leads and engage in follow-up discussions via phone, text, and email.

• Contribute to queue management, sales initiatives, and operational workflows.

• Enhance the overall customer experience.

• Achieve performance targets while ensuring strong conversion rates and quality metrics.

• Utilize HubSpot, Aircall, GSuite, Slack, and the case management system effectively.

• Cultivate product knowledge, finalize deals, and adopt a consultative sales methodology.

• Opportunity to advance from Second Call Representative to First Call Representative based on consistent performance.

⛳️ Requirements

• Minimum of 2 years in sales.

• Proven history of meeting or surpassing individual goals.

• Experience overseeing the complete sales cycle and closing transactions.

• Preferably, experience in consumer (B2C) sales conducted over the phone.

• Strong sales intuition and presence on the phone.

• Capability to steer live discussions toward assured decisions.

• Skill in naturally addressing objections and fostering trust with families.

• Proficient in spoken and written English.

• Self-motivated and results-oriented.

• Emotionally resilient and highly receptive to coaching.

• Comfortable working autonomously and maintaining a consistent follow-up schedule.

• Familiarity with HubSpot or similar CRMs like Salesforce or Zoho.

• Home office setup with stable internet and a quiet, comfortable workspace.

• Availability for full-time, 8-hour shifts on a regular weekly schedule.

• Open to Monday–Friday, Tuesday–Saturday, or Sunday–Thursday work schedules.

• Ability to work morning shifts starting from 6–8 am EST or afternoon shifts from 1–4 pm EST.

• Fluency in Spanish is a plus, though not mandatory.

• Resume must be submitted in English.

🏝️ Benefits

• Competitive base salary alongside monthly performance bonuses.

• Uncapped performance-based compensation plan offering significantly higher earning potential for top achievers progressing to the First Call Representative team.

• Paid time off (PTO).

• 10 designated paid holidays.

• Compensation for training.

• Fully remote work environment.

• Career advancement paths and growth opportunities.

• Regular 1:1 meetings and check-ins similar to the U.S. team.

• Investment in training and professional development.

• Constructive feedback.

• A culture that prioritizes employee well-being and prevents burnout.