Inbound Sales Representative

This is a fully remote position, open to applicants in Jamaica, +1 more country.

📋 Description

• Manage warm inbound leads and assist families throughout the sales journey

• Guide families in exploring cremation options, empowering them to make informed choices

• Oversee returning leads and conduct follow-up discussions via phone, text, and email

• Contribute to coverage of the queue, sales initiatives, and support procedures

• Achieve performance objectives while upholding conversion rates and quality metrics

• Utilize HubSpot, Aircall, GSuite, Slack, and the case management platform

• Develop product knowledge, finalize sales, and adopt a consultative selling approach

• Advance towards the First Call Representative team based on consistent performance

⛳️ Requirements

• Over 2 years of sales experience

• Proven history of meeting or surpassing individual sales goals

• Experience in managing the complete sales cycle and closing transactions

• Preferably, experience in consumer (B2C) sales conducted over the phone

• Strong sales acumen and effective phone presence

• Capability to address objections and establish trust with families

• Proficient in spoken and written English

• Self-motivated, results-oriented, emotionally resilient, and highly receptive to coaching

• Comfortable working autonomously and managing regular follow-ups

• Familiarity with HubSpot or similar CRM systems like Salesforce or Zoho

• Home setup with dependable internet and a quiet, comfortable workspace

• Availability for full-time, 8-hour shifts on a regular weekly schedule

• Open to Monday–Friday, Tuesday–Saturday, or Sunday–Thursday work schedules

• Available for AM shifts starting between 6–8am EST or PM shifts starting between 1–4pm EST

• Resume must be submitted in English

• Fluency in Spanish is a plus, but not mandatory

🏝️ Benefits

• Competitive base salary along with monthly performance bonuses

• Uncapped performance-based compensation plan for qualifying First Call Representatives

• Paid time off (PTO)

• 10 designated paid holidays

• Comprehensive paid training

• Fully remote work opportunity

• Career advancement paths and growth opportunities

• Same 1:1 meetings and check-ins as the U.S. team

• Globally aligned base pay

• Ongoing training and professional development

• A culture that actively prevents burnout