Inbound Lead Intake – Customer Service Specialist

This is a fully remote position, open to applicants in Colombia, +5 more countries.

📋 Description

• Professionally and courteously manage inbound calls and inquiries from potential and current customers.

• Provide answers to basic inquiries regarding the company’s flooring products, services, and procedures.

• Collect and qualify lead information, which includes customer requirements, project specifics, contact details, and timelines.

• Ensure accurate entry and maintenance of customer and lead information within the company’s database.

• Direct qualified leads and customer issues to the appropriate team member and confirm timely follow-up.

⛳️ Requirements

• Exceptional spoken English, demonstrating clear pronunciation and the ability to engage naturally and professionally with U.S.-based customers.

• A minimum of 2 years’ experience in customer service, inbound sales, lead intake, receptionist duties, appointment-setting, or another customer-facing phone position.

• Strong phone etiquette and customer service abilities, including the capacity to quickly establish rapport and represent the company effectively.

• Comfortable managing a high volume of inbound customer interactions and inquiries.

• Proficient in asking relevant qualifying questions and accurately capturing lead/customer data.

• Strong active listening skills and the ability to comprehend the customer's needs before routing or escalating the inquiry.

• Capable of responding to basic questions regarding company products and services following training.

• Comfortable with entering and maintaining lead information in a CRM, ERP, or similar business system.

• Strong attention to detail alongside accurate data entry capabilities.

• Ability to differentiate between qualified opportunities, general inquiries, existing customer needs, and calls that require escalation.

• Reliable internet connection and a professional, quiet environment for handling customer calls.

• Willingness to work during U.S. Pacific business hours.

• Experience in flooring, home improvement, construction, interior design, retail, or a related service industry is advantageous but not mandatory.

🏝️ Benefits

• Access to a $200K+ perk marketplace offering discounts on over 150 global services.

• Option to withdraw up to 50% of approved earnings prior to payday.