Inbound Customer Service Agent – Consumer Relations

This is a fully remote position, open to applicants in Kentucky, +8 more states.

📋 Description

• Address escalated customer service challenges for GE Appliances consumers.

• Deliver an exceptional quality service experience and advocate with internal teams for fair and satisfactory resolutions.

• Take charge of escalated customer issues by documenting facts, following resolution protocols, managing data, and replying to inquiry letters.

• Follow up with customers via phone, email, or text and conclude cases with successful outcomes.

• Develop innovative solutions while negotiating and applying customer concessions.

• Collaborate with zones, dispatchers, technicians, and other relevant parties to address consumer issues.

• Compile information and present concerns along with proposed resolutions to the Team Leader or Team Manager.

• Conduct consumer satisfaction reviews prior to case closure.

• Adhere to scheduling requirements and obligations in alignment with company values and procedures.

⛳️ Requirements

• High School Diploma or GED.

• At least 1 year of Call-Center experience.

• Minimum of 2 years in Escalated Customer Service roles.

• Proficient communication skills in English.

• Strong written and verbal communication abilities.

• Moderate to advanced computer proficiency; capable of navigating multiple online applications.

• Outstanding organizational skills with the capacity to multitask effectively.

• Ability to manage high call volumes while concurrently handling various online applications.

• A dedicated, quiet home workspace that is large enough for ASI-provided equipment.

• A work-from-home setup with suitable lighting and climate control.

• Local internet service provider and ethernet connection; satellite, prepaid, and DSL connections are not permitted.

• Internet speed requirements: ping 50 Mbps or lower, download 50 Mbps or higher, upload 15 Mbps or higher.

• A strong passion for assisting customers and solving problems.

• Flexibility and the ability to follow directions while working independently.

• Proficient in active listening, conflict resolution, negotiation, time management, critical thinking, and demonstrating empathy.

🏝️ Benefits

• Paid on-the-job training and mentorship.

• Opportunities to work from home (equipment provided).

• No weekend shifts required.

• Paid time off.

• Eligibility for medical, dental, vision, and prescription benefits starting on day 1 of employment.

• 401(k) program with company matching.

• Short-term and long-term disability coverage.

• Life insurance benefits.

• Appliance discount program.

• Tuition reimbursement options.

• Gym membership reimbursement.

• Opportunities for career advancement.

• Base pay of $17.00/hour plus incentives based on quality scores, paid weekly.