In Patient Facility Homecare Specialist

This is a fully remote position, open to applicants in Texas.

📋 Description

• Generate and disseminate daily worklists, workload assignments, and operational reports to facilitate team execution and ensure adherence to SLA.

• Act as a key point of contact for escalations and inquiries from the team, including managing priority accounts and coordinating across various queues.

• Conduct audits on accounts for quality assurance, detect trends, and offer coaching, feedback, and training suggestions.

• Provide training and oversight for new employees.

• Assist in facilitating team and departmental meetings and communications.

• Collaborate across functions as a liaison between Sales, Field Service, and Collections.

• Create ad hoc reports as needed.

• Suggest process enhancements, mass adjustments, and write-offs for management consideration.

• Support the Supervisor/Manager with special projects.

• Ensure that responsibilities align with departmental objectives and established procedures.

⛳️ Requirements

• A Bachelor’s degree or higher from an accredited institution along with five (5) years of accounts receivable (AR) experience and one (1) year of call center experience; OR a High School Diploma/GED from an accredited institution with nine (9) years of accounts receivable (AR) experience and one (1) year of call center experience.

• Proficiency in intermediate accounting concepts and AR processes.

• Proven ability to work independently with a strong focus on detail, planning, organization, and communication skills.

• Previous experience in problem-solving and negotiation.

• Capability to manage conflicts and engage effectively with diverse customers while maintaining professionalism.

• Background in healthcare with experience in customer service, training/coaching, and leadership.

• Familiarity with supporting Kaiser accounts and associated workflows.

• Experience in leading teams through training, coaching, and performance enhancement initiatives.

• Ability to handle shifting priorities and meet tight deadlines.

• Capacity to maintain confidentiality and exercise discretion in professional relationships.

• Experience in effectively communicating information both verbally and in writing, clarifying disagreements, and resolving conflicts.

• Strong teamwork and critical thinking abilities, including prioritization, time management, active listening, adaptability, and decision-making skills.

• Must possess legal authorization to work in the country of employment without sponsorship for employment visa status.

🏝️ Benefits

• Medical, Dental & Vision coverage.

• Health Savings Accounts available.

• Flexible Spending Accounts for Health Care & Dependent Care.

• Disability Benefits provided.

• Life Insurance options.

• Voluntary Benefits available.

• Paid Absences offered.

• Retirement Benefits included.