Implementation Support Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Carry out simple to moderately complex tasks associated with customer product installations.

• Collaboratively engage with assigned clients to identify setup requirements, customize products to meet customer specifications, and finalize installations.

• Ensure that products are updated correctly and that product integration processes are executed within the expected timelines.

• Offer client support via phone and email throughout the installation process.

• Collaborate with internal teams to initiate and sustain successful implementations while sharing customer-driven enhancements and requested modifications.

• Schedule training sessions with customers and Implementation Trainers.

• Partner with Implementation Trainers during training to address additional setup items or support concerns.

• Maintain internal documentation of installation tasks, details, and client communications in Salesforce throughout the installation period.

• Operate independently under general supervision with minimal guidance.

• Self-manage workload to optimize time and ensure timely and accurate contract billing.

• Execute other tasks as assigned.

⛳️ Requirements

• Previous experience in automotive and/or implementation is advantageous.

• Familiarity with Microsoft Office and Salesforce is preferred.

• Exceptional verbal and written communication skills, with the ability to effectively engage with both internal and external stakeholders.

• Strong organizational abilities to efficiently multi-task, prioritize responsibilities, and proactively follow up on tasks.

• Proven success in a fast-paced work environment.

• Easily adaptable to change.

• Analytical mindset with the capability to quickly learn new products and solutions.

• Self-driven and highly effective when working autonomously with minimal oversight.

• Strong problem-solving and decision-making abilities, with the capacity to follow through independently and manage multiple tasks simultaneously.

• Highly developed sense of integrity and dedication to customer satisfaction, with a commitment to excellence and willingness to adapt.

• Must currently possess authorization to work in the United States on a full-time basis without the requirement for employer sponsorship.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health benefits including medical, dental, and vision coverage.

• Opportunities for professional development and career advancement.

• Flexible work schedule and a supportive team environment.

• Paid time off and holidays.