Implementation Specialist

This is a fully remote position, open to applicants in Texas.

📋 Description

• Install, monitor, and tailor clients’ patient care infrastructure systems post hardware or software acquisitions.

• Collaborate with Sales, Project Management, Network Design, Digital Services, customer IT, and biomedical teams to implement solutions.

• Evaluate and address existing infrastructure to facilitate the installation of new solutions.

• Execute installation, validation, and connectivity for designated equipment.

• Co-lead customer interactions and maintain regular communication to identify needs, resolve issues, follow up, and ensure customer satisfaction.

• Consult with customer IT and biomedical teams regarding installation prerequisites and cybersecurity considerations.

• Mentor and guide local field engineers on deployed solutions.

• Maintain logs of customer service, internal service records, technical project plans, technical walkthroughs, and conversations with customers post-warranty.

• Manage vendor services as required.

• Provide training on equipment operation, diagnostics, effective usage, and repair.

• Assist engineering teams with new product releases.

• Travel across the United States, with a minimum travel expectation of 90%.

⛳️ Requirements

• Bachelor’s or associate degree or equivalent experience.

• Over 4 years of experience in installing and configuring network equipment.

• At least 1 year of proven leadership experience.

• Proven experience in communicating and rectifying enterprise networking infrastructure issues.

• Demonstrated experience in implementing disaster recovery plans.

• Current knowledge of and familiarity with security and networking best practices.

• Understanding of cybersecurity vulnerabilities.

• Willingness and ability to travel at least 90% of the time.

• Certification in CompTIA Network+, CCNA, or CCWA preferred.

• Must be legally authorized to work in the United States.

• GE HealthCare will not sponsor employment visas at any time.

🏝️ Benefits

• Opportunities for professional development.

• Engaging and challenging career paths.

• Competitive salary and compensation packages.

• Relocation assistance available.

• Commitment to equal opportunity employment.

• Drug screenings conducted as applicable.

• Possible customer vaccination mandates may be enforced.