Implementation Specialist

This is a fully remote position, open to applicants in Nebraska.

📋 Description

• Collaborate with clients to comprehend their business needs, operational processes, and technical goals.

• Convert client requirements into actionable implementation designs and configuration strategies.

• Set up DTN platforms tailored to customer scenarios, integrations, workflows, and data mapping specifications.

• Create and implement testing strategies to ensure quality and functionality of the implementation.

• Carry out implementation plans that align with client business objectives and deadlines.

• Aid in the creation of implementation documentation, best practices, and training resources.

• Work alongside clients on technical migrations, organizational adoption, and change management initiatives.

• Assist in formulating project plans, RACIs, and customer implementation strategies.

• Facilitate customer meetings, stand-ups, and reviews of implementation progress.

• Identify and address implementation, integration, and adoption challenges throughout the deployment process.

• Proactively manage implementation risks, dependencies, and obstacles.

• Provide customer training and knowledge transfer to ensure adoption and self-sufficiency.

• Collaborate across departments with Project Managers, Transformation Consultants, Sales, Product, and Support teams.

• Record implementation decisions, lessons learned, and best practices.

• Share customer and implementation feedback with Product and Engineering teams for ongoing improvement.

⛳️ Requirements

• Over 5 years of practical experience in implementing B2B SaaS or enterprise software solutions.

• Strong technical skills with the capacity to swiftly learn and utilize new technologies and platforms.

• Experience in solution design, configuration, integration, testing, and validation.

• Excellent problem-solving and critical thinking abilities.

• Demonstrated project management experience, adept at driving initiatives from planning to execution.

• Experience collaborating across functions with clients, architects, project managers, and technical stakeholders.

• Exceptional communication and interpersonal abilities, capable of engaging effectively at all levels of the organization.

• Strong analytical and strategic thinking skills.

• A customer-focused mindset with a commitment to delivering value and ensuring customer success.

• Bachelor’s degree is required.

• Experience in agriculture, energy, transportation, or weather-sensitive sectors.

• Familiarity with service design methodologies and project management tools.

• Experience in supporting enterprise SaaS implementations in complex customer environments.

🏝️ Benefits

• Competitive Salary

• Unlimited PTO

• Flexible working hours

• Remote work model (position dependent)

• Competitive Medical, Dental and Vision Insurance Plans

• 6% 401K matching

• Unlimited access to over 13,000 courses via a learning platform to support employee career growth

• Employee Assistance Program (EAP)

• Market competitive variable pay may be available