Implementation Project Manager, International Team

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with Global Payroll Consultants as well as internal and external stakeholders to ensure collective accountability for project deliverables and results.

• Guide project teams through effective engagement and teamwork.

• Organize project kick-off meetings with clients and in-country payroll partners.

• Introduce the Paylocity Welcome Package, project scope, and timelines to stakeholders.

• Work alongside clients and partners to develop project plans, milestones, deliverables, and roles.

• Define, configure, and validate client payroll data, processes, and local payroll requirements.

• Ensure timely and effective execution of client payroll calendars during the hyper care phase.

• Define, agree upon, and set up interfaces, preferences, processes, and reports for both parallel and live payrolls.

• Validate data and setup requirements prior to the go-live phase.

• Train clients on all functionalities of the payroll platform.

• Establish employee and statutory payment processes and banking procedures in collaboration with clients, Finance, and in-country payroll partners.

• Oversee employee payment execution during hyper care to ensure successful net pay deposits.

• Collaborate with internal stakeholders to manage ancillary services projects, including GL reports and HRIS integrations.

• Act as the primary client point of contact and advocate for project-related issues.

• Update the Director of Client Services and other management or senior leadership on project status.

• Conduct recurring status meetings to identify risks, actions, issues, and dependencies, while providing recaps and follow-ups.

• Work across departments to enhance company processes and procedures.

• Assist with internal projects, focus groups, postmortems, growth, and business transformation initiatives.

⛳️ Requirements

• A Bachelor's degree is required.

• At least 5 years of client management experience in the payroll/HCM industry.

• A minimum of 2 years of professional experience in implementation/project management within a Software-as-a-Service environment.

• A proactive and thorough approach to problem-solving.

• A customer-focused and service-oriented mindset.

• Excellent communication skills with the ability to adapt style for various stakeholders, including non-native English speakers.

• Capability to evaluate situations, determine significance, urgency, and risks, and make prompt decisions.

• Strong organizational skills, including the ability to prioritize, develop work plans, assess progress, and focus on detailed data and information.

• Resilience in challenging situations and the ability to manage stress in a fast-paced, deadline-driven environment.

• A detail-oriented mindset with an emphasis on accuracy and quality.

• Capacity to work independently as well as collaboratively within a team.

• Confidence in managing ambiguity, uncertainty, and rapid changes.

• Proven track record of delivering projects on schedule with high levels of customer satisfaction.

• Ability to effectively plan and organize workload.

• Preferred: in-depth understanding of software implementations, particularly payroll processing software.

• Preferred: familiarity with domestic and international HCM solutions.

• Preferred: experience in a business undergoing significant growth and change, with change management skills.

• Must be available five days a week during designated work hours.

• Must be able to work securely with clients, internal teams, and partners globally.

🏝️ Benefits

• Medical, dental, vision, life, and disability insurance.

• 401(k) match.

• Opportunities for career development.

• Annual bonus.

• Restricted stock unit grant based on individual performance.

• Comprehensive benefits package.

• Fully remote work from home or designated location within the U.S.

• Occasional travel for bi-annual company-wide meetings, tradeshows, and conferences.